Jamil Ahmed
Warren,MI
Summary
Motivated, people-focused professional with solid experience in operations, team leadership, and customer service. I enjoy helping teams work smoothly, keeping things organized, and making sure customers always have a good experience. Known for being dependable, calm under pressure, and easy to work with, I take pride in solving problems quickly and keeping both staff and customers satisfied. My goal is to create a positive, respectful environment where everyone feels supported and valued.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
The Cleaning Expert Inc.
09.2021 - Current
- Supervise daily operations and lead a team to deliver high-quality service and customer satisfaction.
- Recruit, train, and coach staff to improve performance, teamwork, and accountability and safety standards.
- Implemented quality control measures, ensuring service consistency and client satisfaction.
- Communicate directly with clients to ensure their needs are met and issues are resolved quickly.
- Oversee scheduling, workflow, and resource planning to maintain smooth operations for residential and commerical clients.
- Develop client relationships built on trust, transparency, and reliability.
Licensed Real Estate Agent
Tarar Homes LLC
06.2021 - Current
- Guided clients through property transactions, ensuring compliance with local regulations and industry standards.
- Developed marketing strategies to promote listings across multiple platforms, enhancing visibility in competitive markets.
- Negotiated contracts and agreements on behalf of clients, achieving favorable terms and conditions.
- Conducted market analysis to determine property values and inform pricing strategies for sellers and buyers.
- Assisted clients in navigating financing options, providing insights into mortgage processes and requirements.
- Mentored junior agents, fostering professional development and enhancing team performance through training initiatives.
- Streamlined administrative processes by implementing digital tools for document management and client communication.
- Built strong relationships with clients, resulting in repeat business and referrals through exceptional service delivery.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Education
Bachelor of Science - Psychology
University of Michigan, Dearborn
Dearborn, MI12-2024
Skills
- Team Leadership & Coaching
- Customer Relationship Building
- Customer Experience Management
- Community Engagement & Outreach
- Conflict Resolution & Problem Solving
- Operational Oversight & Organization
- Staff Training & Development
- Client Relations & Communication
- Emotional Intelligence
- Microsoft Office & Google Workspace
Certification
- Michigan Real Estate License - June, 2021 - Present
Languages
English
Bengali
Timeline
Operations Manager
The Cleaning Expert Inc.
09.2021 - Current
Licensed Real Estate Agent
Tarar Homes LLC
06.2021 - Current
Bachelor of Science - Psychology
University of Michigan, Dearborn