Jamil Sotelo Ochoa
Tucson,AZ
Summary
Dynamic Claims Specialist at GEICO with proven expertise in bilingual communication and client support. Recognized for enhancing claim processing efficiency and delivering high-quality service. Detail-oriented and proactive, I excel in innovative problem resolution while maintaining integrity and compliance in all interactions. Committed to fostering positive client relationships through culturally aware communication.
Overview
15
15
years of professional experience
Work History
Claims Specialist
GEICO
01.2026 - Current
- Supported customers through effective communication, addressing inquiries and resolving issues promptly
- Learned industry regulations and company policies to ensure compliance during claims evaluations
- Collaborated with team members to streamline claim processing workflows, enhancing overall efficiency
- Participated in training sessions to develop knowledge of insurance products and claims procedures
- Observed experienced specialists to gain insights into best practices for handling complex claims
Spanish Bilingual Interpreter
Cyracom International
04.2011 - 12.2025
- Facilitated clear communication between clients and service providers in high-pressure environments.
- Translated complex medical terminology accurately for diverse patient populations.
- Implemented process improvements that increased interpreter efficiency during client interactions.
- Collaborated with healthcare professionals to ensure compliance with legal and ethical standards in interpretation services.
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
- Aided law enforcement agencies in investigations involving non-English speaking suspects or witnesses by providing critical interpretation assistance.
- Collaborated with legal teams to deliver clear court interpretations, ensuring proper representation for non-English speaking clients.
- Increased client satisfaction by delivering high-quality interpretation services tailored to specific industry needs.
Education
English-as-a-Second-Language Education
Yakima Community College
Yakima, WA06-2010
Bachelor of Communication Studies - Digital Communications And Media
Universidad De Sonora
Sonora, Mexico.06-2000
Skills
- Bilingual English-Spanish
- Client support
- Effective communication skills
- Detail-oriented approach
- Innovative problem resolution
- Proactive
- High accuracy standards
- Culturally aware communication
- Quick decision-making
- Integrity in professional conduct
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Claims Specialist
GEICO
01.2026 - Current
Spanish Bilingual Interpreter
Cyracom International
04.2011 - 12.2025
English-as-a-Second-Language Education
Yakima Community College
Bachelor of Communication Studies - Digital Communications And Media
Universidad De Sonora