Jamila Bowman
Gloucester City,NJ
Summary
Results-driven professional with expertise in analytical thinking and creative problem-solving. Proven ability to deliver impactful solutions in dynamic environments. Committed to continuous learning and innovation to enhance operational efficiency.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Founder & Program Administrator
Rosey Cheeks Child Care LLC
Camden, US
12.2023 - Current
- Managed day-to-day operations of licensed childcare program serving more than 20 families, streamlining processes, improving efficiency by 25%, and reducing compliance issues through stronger oversight and operational controls.
- Led, trained, and supported a team of 5+ staff members while maintaining accurate records, identifying potential risks, and ensuring full compliance with regulatory requirements.
- Coordinated all licensing and compliance documentation, maintaining audit-ready records and successfully supporting inspections to ensure uninterrupted program operations.
- Designed and implemented structured daily learning activities for mixed-age groups, increasing child engagement and enhancing overall program quality.
Paralegal Specialist, PPP Loan Program
U.S. Small Business Administration (SBA)
Kannapolis, North Carolina
05.2019 - 02.2021
- Improved documentation accuracy through comprehensive reviews to ensure requirement fulfillment.
- Evaluated borrower qualifications by analyzing payroll records and IRS forms, reducing discrepancies.
- Maintained audit-ready case files in compliance with federal guidelines for timely processing.
- Managed updates to case tracking documentation and ensured adherence to critical deadlines.
Unemployment Adjudicator | State of Ohio
Mastech Digital
Kannapolis, North Carolina
01.2019 - 06.2019
- Processed more than 75 unemployment claims each week, improving case turnaround times by 15% through thorough analysis, efficient case management, and timely decision-making.
- Maintained compliance with state and federal regulations by preparing accurate, detailed documentation and ensuring all case files were audit-ready.
- Reviewed wage histories and benefit information to verify claim accuracy, reducing errors and preventing delays in benefit processing.
- Assisted claimants and employers by clearly explaining eligibility determinations, appeal rights, and next steps, helping reduce follow-up inquiries and improve customer understanding.
Director of Patient Services
Hahnemann University Hospital
Philadelphia, US
02.2013 - 12.2018
- Proven experience managing healthcare operations, including practice management, hospital workflows, and implementation of systems and process improvements to increase efficiency and enhance patient services.
- Skilled in analyzing operational data, identifying trends, and developing process improvement strategies to reduce barriers, improve workflows, and support denial prevention efforts.
- Experienced in managing point-of-service collection processes, ensuring accurate patient financial communication and improving collection outcomes while maintaining a positive patient experience.
- Strong leader with experience coaching, mentoring, and providing feedback to staff to promote accountability, professional growth, and high-performing teams.
- Effective communicator with the ability to build strong relationships and collaborate with executives, providers, clinical teams, administrative staff, and external stakeholders.
- Experienced in developing and delivering clear written and verbal communications, including reports, presentations, policies, and operational updates for all levels of an organization.
Education
Master of Healthcare Administration -
Western Governors University
Salt Lake City, UT08-2023
BBA - Management
Central State University
Wilberforce, OH05-2022
Doctor of Healthcare Administration -
Oklahoma State University
Stillwater, OK08-2026
Skills
- Patient Access Operations
- Revenue Cycle Leadership
- EPIC Systems Expertise
- Practice & Hospital Operations
- Financial Clearance
- Denial Management
- Process Improvement
- Performance Analytics
- Team Development
- Change Management
- Systems Implementation
- Strategic Planning
- Stakeholder Relations
- Regulatory Compliance
- Service Excellence
Certification
- Agile Fundamentals
- Certified Supervisor
- Fraud, Waste and Abuse in Healthcare
- Forensic Accounting & Fraud Examination
- Google IT Support
Timeline
Founder & Program Administrator
Rosey Cheeks Child Care LLC
12.2023 - Current
Paralegal Specialist, PPP Loan Program
U.S. Small Business Administration (SBA)
05.2019 - 02.2021
Unemployment Adjudicator | State of Ohio
Mastech Digital
01.2019 - 06.2019
Director of Patient Services
Hahnemann University Hospital
02.2013 - 12.2018
Master of Healthcare Administration -
Western Governors University
BBA - Management
Central State University
Doctor of Healthcare Administration -
Oklahoma State University