Edith Macias
Waxahachie,TX
Summary
Accomplished healthcare operations leader with specialization in multispecialty clinic management, enhancing patient access and operational efficiency through strategic process improvements that achieve zero findings in regulatory inspections.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Practice Administrator
Children’s Health
04.2020 - Current
- Lead operations for a multispecialty ambulatory clinic with 13 service lines, 30 providers, and full oversight of nursing, medical assistants, and front-office teams.
- Increased clinic revenue by 20% (2023) through strategic expansion of service lines and provider onboarding.
- Streamlined patient access and scheduling efficiency through workflow redesign and cross-training, enhancing service delivery.
- Improved employee satisfaction by 23% (2022–2025) and maintained >4.0 engagement scores for four consecutive years.
- Ensured compliance with Joint Commission standards by achieving zero findings during ambulatory readiness tracers.
- Created chemical waste disposal workflow, resulting in $2K annual cost savings.
- Active member of the Practice Administrator Governance Council.
Safety Specialist
Children’s Health
01.2018 - 01.2020
- Conducted safety inspections across Dallas main campus and 16 offsite facilities, ensuring compliance with safety regulations.
- Successfully prepared facilities for regulatory inspections with no major findings.
- Developed targeted training programs for high-risk departments, enhancing safety awareness and reducing incident risks.
- Reduced clinic findings by 2% through standardized processes and routine compliance checks.
- Performed ergonomic, lighting, and noise assessments, identifying hazards and recommending improvements to enhance workplace safety.
Provider Relations Representative
Children’s Health
01.2016 - 01.2017
- Consistently exceeded monthly quota of 100 provider visits.
- Managed Dallas County territory for STAR Kids Medicaid provider network, ensuring effective provider engagement.
- Delivered provider training to enhance plan effectiveness and ensure contractual compliance.
- Produced trend reports to highlight service gaps and support targeted improvement initiatives.
Supervisor, Surgery Center & Ambulatory Specialty Center – Southlake
Children’s Health
01.2011 - 01.2017
- Achieved 100% surgery scheduling accuracy for six consecutive months.
- Coordinated combo anesthesia/surgery cases with Anesthesia for Children, ensuring seamless patient care.
- Implemented cross-training workflows increasing clinic efficiency.
- Directed business operations for outpatient surgery and imaging services, enhancing overall service delivery.
- Developed multispecialty phone tree to streamline communication and optimize patient message routing.
- Acted as facility safety liaison and managed campus-wide administrative functions.
Education
Master of Organizational Management -
University of Arizona
1200 E University Blvd. Tucson, AZ 8572102-2025
Bachelor of Business Leadership -
University of Arizona
1200 E University Blvd, Tucson, AZ 8572110-2023
Associate of Arts -
Dallas College
4849 W. Illinois Ave. Dallas, Tx 7521105-2017
Skills
- Patient access operations
- Regulatory compliance
- Process improvement
- Financial management
- Project management
- Risk and issue management
- Team leadership
- Training orientation and continuing education
- Strategic communication
Certification
- Certified Ergonomic Specialist (NASP)
- Certified Accident Investigation Specialist (NASP)
- Human Resource Assistant Certificate
- DOT Waste Disposal/Manifest Training
- Qualified Bilingual Specialist – Spanish for Healthcare Professionals
Professional Development
- Model Leadership Academy (2026)
- Leadership Essentials I & II
- Six Sigma White & Yellow Belt
- Targeted Selection Interview Training
- AIDET Training
- Conflict Resolution Workshop
- Communications Leader, Practice Administrator Council (2024–Present)
- Leader, ASR Council (2020–2022)
- Outpatient Space Committee Member (2021–Present)
Timeline
Practice Administrator
Children’s Health
04.2020 - Current
Safety Specialist
Children’s Health
01.2018 - 01.2020
Provider Relations Representative
Children’s Health
01.2016 - 01.2017
Supervisor, Surgery Center & Ambulatory Specialty Center – Southlake
Children’s Health
01.2011 - 01.2017
Master of Organizational Management -
University of Arizona
Bachelor of Business Leadership -
University of Arizona
Associate of Arts -
Dallas College