Jamila Carvelli

· Conduct tours for Destination Management Companies in Dubai and the surrounding Emirates

· Tours included Site Inspections and tailor-made tours for a variety of VIPs and Corporations

· Adjust tours and operations according to customer's needs, and in case unforeseen situations occurred

· Liaise with several different departments to ensure smooth operations, including but not limited to hotel staff, transportation departments, government employees, etc.

• Developed tour programming to enhance guest experiences
• Collected and deposited payments from guests
• Researched and studied topics that pertained to tour locations so that such information could be added to scripts
• Provided information through narratives on various sites throughout the Dubai area, relaying little-known stories to provide interest
• Drove operational improvements, which resulted in savings and improved profit margins

• Ensure the safety and comfort of customers onboard aircraft.
• Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Engaged professionally with passengers to improve satisfaction and exceed expectations throughout the flight.
• Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Resolved passenger situations during flights involving disorderly passengers and medical emergencies.
• Maintained energy and enthusiasm in a fast-paced environment.
• Flight safety training and experience gained on all Emirates Aircraft types: B777/ER/LR Airbus 330/340/380
• Offered personalized assistance to children, the elderly, and special-needs passengers.

• Served as Airport Representative and Tour Coordinator - providing Meet and Assist Services
• Responsible for various duties, including visa clearances, hotel and ticket reservations, running airport operations, and processing documents.
• Coordinating with head office in Dubai, customer service, handling complaints, and dealing with emergencies.
• Coordinated daily with local customs, immigration, and airport authorities on behalf of Emirates Airlines and its clients. Responsible for maintaining cordial and professional relationships with these authorities, almost always under pressure and time-sensitive conditions.
• Subject to language requirements, acted as visitor's delegate throughout entire stays. Streamlined all aspects of clients' stay.
• Office duties included briefing and debriefing staff, assigned staff rotation, training new staff, maintaining and updating training manuals, and reporting to head office.
• Monitored competitors and provided reports, and kept up-to-date information about travel and tourism in UAE.