Jamila Hanley
Brooklyn,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team.
Overview
13
13
years of professional experience
Work History
Office Assistant
NYU Langone FGP Gynecology Oncology
09.2024 - Current
- Greet patients answer calls requests for assistance are directed to proper individual in pleasant and a professional manner; take messages or directs caller to appropriate person or area.
- Responsible for collecting co pays and any other balances owed to institution
- Scan all necessary documents insurance cards lab requisitions etc into the intake system Monitors intake work queue for timely intake completion
- Schedules routine appointments and follow ups for visits and procedures
- Performs other duties as assigned
Emergency Department Unit Secretary
Nyu Langone
02.2023 - Current
- Facilitated clear communication among nursing staff through diligent documentation and relay of physician orders.
- Contributed to successful audits by consistently maintaining up-to-date knowledge regarding hospital policies, procedures, and regulatory requirements.
- Expedited delivery of urgent messages to appropriate personnel, improving response time to emergent situations.
- Maintained accurate patient records by diligently updating electronic health systems with relevant data.
- Streamlined patient discharge processes by assembling necessary paperwork and discharge instructions swiftly and accurately.
- Supported optimal patient care by ensuring timely retrieval of lab results and diagnostic reports for physicians.
- Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist
Park avenue podiatry
04.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Coordinated appointment schedules to enhance workflow
- Handled copayments transactions and maintained sales and payments records accurately.
Administrative Assistant
Lexington Plastic Surgeons
07.2018 - 01.2022
- Fostered a compassionate and empathetic approach to patient care, enhancing trust and rapport between patients and the practice.
- Streamlined surgical workflow by implementing efficient scheduling strategies, increasing the number of successful procedures performed annually.
- Received post-operative feedback from patients indicating overwhelming satisfaction with services.
- Collaborated with multidisciplinary teams to Performed regular rounds to check on patients' following surgery, discuss patient condition and coordinate care.
- Updated charts and patient information to show procedures, treatments and medications.
Service Receptionist/Cashier
Brooklyn Chrysler Jeep Dodge Ram
05.2016 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Managed customer inquiries with prompt attention.
Administrative Assistant
Morgan Stanley
08.2012 - 12.2015
- Established and upheld effective communication channels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents,
- Answered multi-line phone system, routing calls, delivering messages to staff taking messages and managing incoming and outgoing mail.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associate of Applied Science - Health Administration
Mandl School
New York, NY06.2017
Skills
- Epic software
- Medical terminology
- Microsoft expert
- Administrative support
Education and Training
other
Timeline
Office Assistant
NYU Langone FGP Gynecology Oncology
09.2024 - Current
Emergency Department Unit Secretary
Nyu Langone
02.2023 - Current
Receptionist
Park avenue podiatry
04.2022 - 10.2022
Administrative Assistant
Lexington Plastic Surgeons
07.2018 - 01.2022
Service Receptionist/Cashier
Brooklyn Chrysler Jeep Dodge Ram
05.2016 - 04.2018
Administrative Assistant
Morgan Stanley
08.2012 - 12.2015
Associate of Applied Science - Health Administration
Mandl School
Similar Profiles
Krystal MoralesKrystal Morales
FGP Schedule Intake at NYU Langone FGPFGP Schedule Intake at NYU Langone FGP
Erica Saldana RNErica Saldana RN
Medical Assistant at NYU Langone Medical Center (FGP) CardiovascularMedical Assistant at NYU Langone Medical Center (FGP) Cardiovascular
Liubov Ramos MikhaylinaLiubov Ramos Mikhaylina
Medical Assistant at NYU Langone FGP 6th Ave SurgeryMedical Assistant at NYU Langone FGP 6th Ave Surgery