Jamila Outtz Davis
Saint Charles,MO
Summary
Detail-oriented support professional with 12 years of experience in healthcare, utilities, and service sectors. Excels in managing high-volume inquiries through various communication channels while ensuring accuracy and efficiency. Expertise in remote work, documentation, issue resolution, and cross-team collaboration enhances operational effectiveness.
Overview
20
20
years of professional experience
Work History
Plan Partner Liaison (Remote)
AmeriBen
2022.01 - Current
- Resolved member and provider inquiries, ensuring accurate and professional issue resolution
- Managed call logs and routed service requests to support Customer Care operations
- Distributed daily aged claim reports to coordinate effectively with claims processors
- Coordinate with claims processors by distributing daily aged claim reports
Transcriber (Remote)
Lionbridge
2017.03 - 2021.09
- Transcribed audio and video content, ensuring high accuracy and timely delivery
- Conducted quality assurance reviews to guarantee clarity, consistency, and correctness
- Collaborated with internal teams to deliver completed transcripts electronically
- Managed multiple assignments independently while meeting strict deadlines
Customer Service Representative (Remote)
Epcor Water
2014.05 - 2015.05
- Assisted customers via phone, email, and chat to efficiently resolve service orders and account inquiries
- Initiated and updated service requests, ensuring accurate account documentation for improved service continuity
- Escalated complex issues to higher-level teams and ensured timely follow-through to resolution
- Escalated complex issues to higher-level teams and followed through to resolution
Claims Specialist
WageWorks
2012.05 - 2012.11
- Resolved billing and claim-related issues for FSA, dependent care, and Medicare accounts via phone and email
- Educated participants on benefits and streamlined claim submission processes
- Assisted customers with online claim submissions and ensured proper documentation
- Ensured accuracy and compliance in handling sensitive financial and health information to protect privacy
Admissions Representative
Everest University
2010.07 - 2011.06
- Reviewed applications and supporting documentation to ensure accuracy and completeness, facilitating smooth enrollment process
- Maintained organized records and provided administrative support to enhance efficiency of student services
- Communicated clearly with students and internal teams to align efforts towards enrollment and graduation goals
- Maintained organized records and provided administrative support to student services
Customer Service Representative
Enterprise Rent-A-Car
2006.06 - 2007.07
- Resolved customer inquiries via phone regarding reservations and roadside assistance
- Managed and updated customer and reservation data to ensure accuracy
- Recorded all customer interactions and actions in internal systems for reference
- Consistently met daily and weekly productivity targets in high-volume, deadline-driven environment
Education
Bachelor of Arts - Psychology
University of Missouri – Columbia
ColumbiaSkills
- Customer Support
- Issue Resolution
- Escalation Handling
- Quality Assurance
- Data Management
- Planning and Organizing
- Workflow Management
- Decision Making
- Time Management
- Teamwork
- Communication
- Integrity
Timeline
Plan Partner Liaison (Remote)
AmeriBen
2022.01 - Current
Transcriber (Remote)
Lionbridge
2017.03 - 2021.09
Customer Service Representative (Remote)
Epcor Water
2014.05 - 2015.05
Claims Specialist
WageWorks
2012.05 - 2012.11
Admissions Representative
Everest University
2010.07 - 2011.06
Customer Service Representative
Enterprise Rent-A-Car
2006.06 - 2007.07
Bachelor of Arts - Psychology
University of Missouri – Columbia