JAMILA POINTER
Atlanta,GA
Summary
Meticulous operations and logistics professional experienced in managing high-volume records and ensuring data accuracy in fast-paced environments. Expertise in documentation review, issue resolution, and transaction tracking. Proficient in Microsoft Excel and data entry, with a strong focus on organization and effective time management.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Operations Associate
Hangar A
12.2025 - Current
- Monitored high-volume shipment transactions across first-mile pickup, air and ground transit, and final-mile delivery to ensure timely deliveries.
- Track statuses, exceptions, alerts, and supporting information to identify discrepancies and resolve issues promptly.
- Maintain accurate operational records and documentation, including manifests, labels, chain-of-custody records, and reports.
- Researched shipment information across internal systems and coordinated with multiple teams to resolve exceptions, enhancing operational accuracy.
- Identify process inefficiencies and recommend improvements that support accuracy, productivity, and customer experience.
Transportation Specialist
Amazon
Atlanta, USA
11.2023 - 12.2025
- Tracked and traced high-volume shipments across Amazon's supply chain, ensuring timely updates and accurate status information.
- Investigated transportation delays, researched records, and documented resolutions in internal systems to enhance operational transparency.
- Investigated transportation delays, researched records, and documented actions and resolutions in internal systems.
- Maintained detailed records of transportation actions and communications to support effective resolution of issues.
- Managed multiple priorities in a fast-paced environment while meeting time-sensitive operational requirements.
- Amazon - Atlanta, GA (Hybrid)
Operations Coordinator
Southeast Consolidators
Ellenwood, USA
07.2022 - 11.2023
- Managed nationwide transportation and inventory operations supporting more than $21M in inventory.
- Prepared and maintained shipping documents, including BOLs, labels, and packing slips, ensuring accuracy against invoices.
- Researched and resolved shipping issues and discrepancies by coordinating with carriers, vendors, and customers.
- Maintained organized operational records and supported timely, accurate fulfillment.
- Maintained organized operational records to support timely and accurate fulfillment.
- Southeast Consolidators - Ellenwood, GA
Courier
FedEx Express
Decatur, USA
09.2020 - 01.2022
- Managed time-sensitive transactions while following established procedures and customer delivery requirements.
- Documented pickup and drop-off confirmations, maintaining accurate routing records for accountability.
- Managed time-sensitive transactions, ensuring adherence to established procedures and customer delivery requirements.
- Coordinated with dispatch to resolve real-time routing and delivery issues, enhancing overall service reliability.
Firefighter-Sergeant
Clayton County Fire & Emergency Services
Riverdale, USA
03.2013 - 04.2020
- Coordinated high-pressure operations, ensuring accurate operational information and adherence to established procedures to enhance response effectiveness.
- Maintained operational readiness records and critical equipment documentation to support compliance and safety standards.
- Trained personnel and reviewed performance to optimize resource coordination across emergency operations.
- Clayton County Fire & Emergency Services - Riverdale, GA
Education
Tableau Data Analytics Certification -
Bachelor of Interdisciplinary Studies -
Georgia State University
Atlanta, USA 08.2020 - 05.2024
Skills
- Transaction processing
- Data accuracy
- Discrepancy resolution
- Document verification
- Data reporting
- Excel expertise
- AS400 & Tableau
- Procedure compliance
- Time Management & Multitasking
- Remote operations
- Problem solving
- Effective communication
Timeline
Operations Associate
Hangar A
12.2025 - Current
Transportation Specialist
Amazon
11.2023 - 12.2025
Operations Coordinator
Southeast Consolidators
07.2022 - 11.2023
Courier
FedEx Express
09.2020 - 01.2022
Bachelor of Interdisciplinary Studies -
Georgia State University
08.2020 - 05.2024
Firefighter-Sergeant
Clayton County Fire & Emergency Services
03.2013 - 04.2020