Jamilah Kelley
Villa Rica,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Assistant Office Manager
Green Tree Day Spa
Douglasville, GA
08.2021 - Current
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Responded promptly to customer inquiries via phone or email.
- Maintained a calendar of events, meetings, conferences, appointments.
Special Education Professional/Substitute Teacher
Douglas County School System
Douglasville, GA
12.2020 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Maintained accurate records of student performance, attendance, and behavior.
- Supported special needs students by providing individual instruction as needed.
- Encouraged positive behavior among students through effective communication techniques.
Unemployed
Unemployed
Douglasville, GA
01.2020 - 12.2020
- Foster Parent
- Relocated Family
Claims Processor
Accenture
Louisville, TN
06.2018 - 01.2020
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Adhered to all applicable laws, regulations, and company standards while processing claims.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
Unemployed
Unemployed
Knoxville, TN
11.2017 - 06.2018
- Relocated Family
Mobility Customer Care Representative
Metropolitan Atlanta Rapid Transit Authority
Atlanta, GA
06.2015 - 11.2017
- Served as a central point of contact to the disabled community requesting curb to curb transportation.
- Resolved customer complaints promptly and professionally.
Assistant Store Manager
This Is It BBQ and Seafood
Atlanta, GA
12.2014 - 06.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Customer Service Supervisor
Comcast
Atlanta, GA
11.2007 - 11.2014
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Education
Some College (No Degree) - Early Childhood Education
University of West Georgia
Carrollton, GASkills
- Positive and Constructive Feedback
- Staff Motivation
- Workflow Management
- Time Management
- Call Center Operations
- Performance Management
- Customer Relations
- Team Building and Leadership
- Performance Evaluations
- Innovation and Creativity
Timeline
Assistant Office Manager
Green Tree Day Spa
08.2021 - Current
Special Education Professional/Substitute Teacher
Douglas County School System
12.2020 - Current
Unemployed
Unemployed
01.2020 - 12.2020
Claims Processor
Accenture
06.2018 - 01.2020
Unemployed
Unemployed
11.2017 - 06.2018
Mobility Customer Care Representative
Metropolitan Atlanta Rapid Transit Authority
06.2015 - 11.2017
Assistant Store Manager
This Is It BBQ and Seafood
12.2014 - 06.2015
Customer Service Supervisor
Comcast
11.2007 - 11.2014
Some College (No Degree) - Early Childhood Education
University of West Georgia
Similar Profiles
Briasha DICKINSONBriasha DICKINSON
Receptionist at Birch Tree Day SpaReceptionist at Birch Tree Day Spa
Dawn EdmondsonDawn Edmondson
Master Stylist / Salon Manager at Sirius Day Spa, Salon & Med SpaMaster Stylist / Salon Manager at Sirius Day Spa, Salon & Med Spa
Hayley AuchterlonieHayley Auchterlonie
Volunteer at Clean Up Australia Day, Tree Planting Day And MoreVolunteer at Clean Up Australia Day, Tree Planting Day And More
Stephanie PriceStephanie Price
Case Manager/Home Study Consultant at WinShape FoundationCase Manager/Home Study Consultant at WinShape Foundation
Andrew TutwilerAndrew Tutwiler
Field Supervisor at Atlanta West CarpetsField Supervisor at Atlanta West Carpets