Jamilah Pacheco
Albuquerque,New Mexico
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator-Native American Health
University of New Mexico Hospital
Albuquerque, NM
02.2024 - 08.2025
- Provided compassionate support to patients and their families.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Completed insurance verifications and claim forms for patient intake and processing. (IHS referrals)
- Coordinated with insurance companies to confirm patient coverage and process claims. (Indian Health Services)
- Coordinated patient referrals to specialists and other healthcare services.
- Screened patients for eligibility for state, local and federal assistance programs. (MCO)
- Coordinated patient scheduling, ensuring efficient use of resources and minimizing wait times.
- Managed patient intake processes, collecting and verifying necessary information for accurate records.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Assistant Business Office Manager
Genesis Healthcare
Albuquerque, New Mexico
01.2022 - 05.2024
- Served as primary point of contact for external partners such as insurance providers, legal counsel, or auditors.
- Reconciled accounts, handled cash on hand and made deposits.
- Obtained past-due payments by proactively following up with accounts.
- Prepared monthly financial statements for review as well as reconciled bank statements.
- Managed daily office operations and administrative functions.
- Maintained incoming and outgoing office mail and arranged for package shipments.
- Oversaw financial transactions, including invoicing and budgeting.
- Verified and obtained required referral, authorization, or pre-certification prior to services being provided.
- Communicated with patients, physicians and internal hospital personnel regarding insurance benefits information.
- Collaborated with healthcare providers to ensure proper billing procedures were followed.
- Coordinated with other departments, such as billing or medical records, when additional information was needed for claims processing.
- Oversaw daily operations of business office, ensuring compliance with regulatory requirements.
- Developed training materials and conducted onboarding sessions for new team members.
- Collaborated with healthcare teams to optimize patient intake procedures and enhance service delivery.
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
Assistant Front Desk Manager
Balanced Phsical Therapy and Wellness
01.2022 - 12.2023
- Coordinated daily front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Trained and mentored new staff on customer service protocols and office procedures.
- Implemented process improvements that enhanced workflow efficiency and patient satisfaction.
- Managed inventory of office supplies, optimizing stock levels to reduce costs and waste.
- Maintained accurate financial records, processing payments and balancing cash drawers daily.
- Provided exceptional customer service, resulting in increased repeat business and positive online reviews.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Verified insurance coverage and eligibility for patients in compliance with regulatory guidelines.
- Assisted patients with understanding personalized insurance coverage and benefits.
Customer Service Representative
Blue Cross Blue Shield- Fiscal Intermediary
Albuquerque, New Mexico
05.2021 - 01.2022
- Managed customer calls efficiently in fast-paced call center environment.
- Handled customer inquiries, payments and service requests.
- Advised patients on available services and community resources, based on current information.
- Verified patient demographic information and updated it in electronic health records.
- Explained financial policies and procedures to patients or their representatives.
- Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems.
- Verified insurance eligibility, referral authorization and financial education. (IHS referrals)
- Ensured compliance with hospital policies regarding patient registration and data entry accuracy.
- Processed new claims, verifying data and documentation prior to submitting for approval or review. (IHS referrals)
- Prepared insurance claim forms, reviewing documents for accuracy and completeness.
Patient Care Technician
University of New Mexico Hospital
Albuquerque, New Mexico
06.2018 - 11.2021
- Assisted with mobility by turning, positioning and ambulating patients.
- Kept healthcare team informed with regular updates to patient charts covering vitals, treatments and responses.
- Prepared for patient admissions by cleaning rooms and setting up ordered equipment for each patient's needs.
- Collected specimens using proper aseptic techniques.
- Helped stabilize and treat patients during emergency situations.
- Assisted patients with bathing and feeding for personal health and wellbeing.
- Dressed wounds, helped with procedures, and replenished room supplies.
- Worked alongside registered nursing staff and followed care plans.
- Monitored patient response to treatment plans and reported unusual findings to nurse supervisor.
- Conducted regular rounds to check on status of assigned patients, addressing any concerns or needs that arose during their stay at facility.
- Transferred patients between beds, wheelchairs, gurneys, or exam tables using proper body mechanics and safety techniques.
- Maintained accurate patient records by documenting all treatments, procedures, and observations in electronic health record systems.
- Educated patients about their medical conditions and provided guidance on self-care tasks such as wound care or medication management.
- Performed blood draws and administered intravenous IV lines as directed by nurse or physician.
- Operated specialized medical equipment such as EKG machines, cardiac monitors, and glucose meters to assist in patient assessments.
- Collected urine samples for laboratory testing and performed bladder scans as needed.
Education
Associate in Applied Science (A.A.S.) - Healthcare Administration
PIMA Medical Institute
11-2026
Associate in Science (A.S.) - Health Studies
Carrington College
02-2025
Certification - Medical Assistant
Carrington College
Albuquerque07-2018
Diploma - High School
Santa Fe Indian School
Santa Fe05-2017
Skills
- Office administration and management
- Customer service and support
- Medical billing and claims processing
- Data entry and verification
- Patient services and care coordination
- Multitasking and time management
- Patient referrals
- Appointment scheduling
- Insurance verification
- Patient care coordination
- Medical terminology
- Patient records management
Timeline
Patient Care Coordinator-Native American Health
University of New Mexico Hospital
02.2024 - 08.2025
Assistant Front Desk Manager
Balanced Phsical Therapy and Wellness
01.2022 - 12.2023
Assistant Business Office Manager
Genesis Healthcare
01.2022 - 05.2024
Customer Service Representative
Blue Cross Blue Shield- Fiscal Intermediary
05.2021 - 01.2022
Patient Care Technician
University of New Mexico Hospital
06.2018 - 11.2021
Certification - Medical Assistant
Carrington College
Diploma - High School
Santa Fe Indian School
Associate in Applied Science (A.A.S.) - Healthcare Administration
PIMA Medical Institute
Associate in Science (A.S.) - Health Studies
Carrington College