Jamilah Roberson
Sacramento,CA
Summary
Dedicated retail professional with a proven track record as a former General Merchandise Lead at Target and Assistant Manager at Tommy Hilfiger. Expertise in driving sales, optimizing team performance, and fostering a customer-centric environment. Adept at leading high-performing teams, implementing strategic initiatives, and ensuring operational excellence. Known for a passion for the beauty industry, exceptional customer service, and understanding of merchandising. Eager to leverage leadership and retail expertise to contribute to the success of Sephora as a Sales and Service Leader.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Merchandise Lead
Target
10.2021 - 07.2023
- Implemented an efficient inventory tracking system, reducing stock discrepancies by 20% within 3 months.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Accomplished multiple tasks within established timeframes.
- Oversaw and motivated a team of 7 associates, achieving 10% improvement in productivity through training and performance evaluations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Analyzed sales data to identify trends and opportunities for growth within various product categories.
Assistant Manager
Tommy Hilfiger
07.2018 - 10.2020
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Successfully increased store sales by 15% through sales strategies and team training.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
Retail Sales Associate
Tommy Hilfiger
08.2017 - 06.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized upselling techniques to promote additional products and increase sales.
Education
Esthetician License - Esthetics
Federico Beauty Institute
Sacramento, CA11.2021
High School Diploma -
Kinney High School
2710 Kilgore Rd Rancho Cordova, CA 9567005.2018
Skills
- Team Leadership
- Product Knowledge
- Visual Merchandising
- Sales and Upselling
- Customer Service
- Communication
- Team Collaboration
- Adaptability
- Merchandising and Stocking
- Decision-Making and Conflict Resolution
Certification
- Licensed Esthetician : 2021-Present
Timeline
General Merchandise Lead
Target
10.2021 - 07.2023
Assistant Manager
Tommy Hilfiger
07.2018 - 10.2020
Retail Sales Associate
Tommy Hilfiger
08.2017 - 06.2018
Esthetician License - Esthetics
Federico Beauty Institute
High School Diploma -
Kinney High School