Summary
Overview
Work History
Education
Skills
Timeline
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Jamilah Robinson

North Las Vegas,Nevada

Summary

Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

12
12
years of professional experience

Work History

Clinical Administrative Coordinator

United HealthCare/Optum Health
North Las Vegas, NV
11.2020 - Current
  • Assist management and clinicians to ensure clients' care is delivered in a timely manner and in compliance with state and federal regulations for home care through scheduling of patients at time of intake and throughout the certification period in compliance with physician orders.
  • Assure high quality customer service to all internal and external customers primarily through telephone communication by answering phone calls from patients and other healthcare system representatives to coordinate with office and field clinicians
  • Assist management to ensure compliance with Human Resource requirements mandated by state and federal regulations
  • Assist management to assure compliance and consistency with agency
  • Other responsibilities as assigned.

Operations Team Manager

Alorica, NV
Las Vegas, NV
10.2018 - 10.2020
  • Responsible for Providing regular supervision and mentorship over call center employees
  • Ensuring regular and effective communication with staff on performance, goals, and coaching
  • Facilitating daily agent coaching and development sessions in both written and verbal format
  • Participating in client related activities to include client calibration sessions and project planning
  • Identifying and address agent training needs
  • Managing team’s time entry to ensure 0% discrepancy rate.
  • Managing program specific performance standards (i.e
  • AHT, Quality Scores, Sales, etc)
  • Managing financial implications of attrition and attendance by maintaining program-specific goals.
  • Managing staffing in accordance with program specific workflow (i.e
  • Down-staffing, up-staffing)
  • Completing weekly Team Manager Scorecard for review with Operations Manager.

Central Service Technician

University of Iowa Hospital
Iowa City , IA
07.2016 - 09.2018
  • To provide support to all patient care services and healthcare facilities
  • Responsible for decontaminating, cleaning, processing, assembling, sterilizing, storing and distributing the medical devices and supplies needed in patient care especially during surgery.

Phlebotomist/Medical Screener

Biolife Plasma Services
Coralville, IA
04.2015 - 06.2016
  • Responsible for screening new and repeat donors for eligibility to donate.
  • Trained to perform entry-level Phlebotomy floor skills as assigned. Responsible for answering phones within reasonable timeframe.
  • Maintained an orderly filing system, purging records as needed. Took and recorded donor pulse, blood pressure, and temperature measures.
  • Utilized the monitor electronic donor questionnaire system.
  • Performed fingerstick, test samples, and recorded other donor measures to include hematocrit, total protein and weight.
  • Entered donor information into the Donor Information System (DIS)
  • Assembled collection containers for plasma donations
  • Installed, primed, and disconnected disposable sets on the plasmapheresis machines.
  • Monitored donors during the donation process and was prepared to respond to donor reactions. Responsible for maintaining and calibrating equipment. Attended monthly staff meetings and other team meetings as needed.

Quality Assurance Manager

TMone
Iowa City, IA
10.2011 - 06.2015
  • To have Proven ability to lead successful programs and teams.
  • Skilled in problem resolution and customer relations as well as experience in large-scale call center operations, and high-level customer sales and service strategies.
  • Exceptional project management capabilities with an outstanding record of planning, launching, and growing inbound and outbound support campaigns including major companies such as AT&T, Century Link, and Direct TV.
  • I am responsible for monitoring and coaching 30 to 35 agents recognizing and addressing quality issues that affect performance and client relationships and address them appropriately.

AT&T Escalations Manager

TMone -AT&T
Iowa City, IA
07.2011 - 09.2011
  • Handled inbound calls from upset customers wanting to escalate from an agent to a higher up.
  • Client contact, tracking calls, contacting customers with a resolution and resolving all customer issues.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Education

Associate of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
08.2025

Associate of Science - Criminal Justice

NorthWestern Business College
Bridgeview, IL

Skills

  • Problem solving, team leadership, recruiting, receptionist duties, medical terminology, quality
  • Assurance, microsoft excel, microsoft word, microsoft office, spreadsheets, recording quality
  • Drives, endoscopes and epic systems Also broadband system experience and client
  • Management
  • Business Correspondence
  • Continuous Improvement Process
  • Software Applications
  • Computerized Charting

Timeline

Clinical Administrative Coordinator

United HealthCare/Optum Health
11.2020 - Current

Operations Team Manager

Alorica, NV
10.2018 - 10.2020

Central Service Technician

University of Iowa Hospital
07.2016 - 09.2018

Phlebotomist/Medical Screener

Biolife Plasma Services
04.2015 - 06.2016

Quality Assurance Manager

TMone
10.2011 - 06.2015

AT&T Escalations Manager

TMone -AT&T
07.2011 - 09.2011

Associate of Science - Criminal Justice

Southern New Hampshire University

Associate of Science - Criminal Justice

NorthWestern Business College

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Jamilah Robinson