Jamilett Bryan
Weston,FL
Summary
Meticulous Surgical Coordinator experienced in Cosmetic, Oncology and General Surgery. Ready to offer first-rate problem-solving, multitasking and time management abilities to dynamic new role with room for growth and professional advancement.
Overview
18
18
years of professional experience
Work History
Premium Services Representative
American Airlines
08.2018 - Current
- Developed strong relationships with clients through consistent communication, resulting in an increase in retention rates.
- Maintained comprehensive knowledge of products and services offered, assisting clients in making informed decisions.
- Enhanced customer satisfaction by providing personalized assistance and resolving issues promptly.
- Streamlined the appointment booking process for increased efficiency and client convenience.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Increased repeat business through personalized interactions and building rapport with customers.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
Surgical Coordinator
Spine Solutions
09.2019 - 05.2020
- Performed a variety of secretarial duties involving office coordination. Scheduled surgeries, procedures and diagnostic testing in allocated block time.
- Prepared special reports using excel, word and powerpoint on a monthly basis.
- Order labs and correspond with outside vendors to ensure compliance with internal guidelines.
Patient Coordinator
Vanguard Aesthetic Plastic Surgery
06.2015 - 08.2019
- Performed a variety of secretarial duties involving office coordination. Scheduled surgeries, procedures and diagnostic testing in allocated block time.
- Prepared special reports using excel, word and powerpoint on a monthly basis.
- Order labs and correspond with outside vendors to ensure compliance with internal guidelines.
Surgical Coordinator
Broward Surgical Assoc./Dr.Tranakas-
01.2013 - 06.2015
- Performed a variety of secretarial duties involving office coordination. Scheduled surgeries, procedures and diagnostic testing in allocated block time.
- Prepared special reports using excel, word and powerpoint on a monthly basis.
- Order labs and correspond with outside vendors to ensure compliance with internal guidelines.
Surgical Scheduler/Unit Secretary
Broward Health Imperial Point
07.2008 - 12.2012
- Performed a variety of secretarial duties involving office coordination. Scheduled surgeries, procedures and diagnostic testing in allocated block time.
- Prepared special reports using excel, word and powerpoint on a monthly basis.
- Order labs and correspond with outside vendors to ensure compliance with internal guidelines.
Education
Facial Specialist - Esthetician
Neo Aesthetics
Hallandale, FL10-2025
Bachelor of Science - Health Information Management
Keiser University
Fort Lauderdale2019
Medical assIstant/Billing and coding
Sheridan Technical College
Hollywood, FL2010
Skills
- Powerchart,Invision, EMR
- Medical Manager, Meditouch,NexGen
- Microsoft Word/Excel/Outlook
- CPR/BLS certified
- Bilingual in (Spanish/English)
- Extensive medical terminology
- Medical Coder ICD 9/10
- Medical instrument sterilization mastery
Timeline
Surgical Coordinator
Spine Solutions
09.2019 - 05.2020
Premium Services Representative
American Airlines
08.2018 - Current
Patient Coordinator
Vanguard Aesthetic Plastic Surgery
06.2015 - 08.2019
Surgical Coordinator
Broward Surgical Assoc./Dr.Tranakas-
01.2013 - 06.2015
Surgical Scheduler/Unit Secretary
Broward Health Imperial Point
07.2008 - 12.2012
Bachelor of Science - Health Information Management
Keiser University
Medical assIstant/Billing and coding
Sheridan Technical College
Facial Specialist - Esthetician
Neo Aesthetics