JAMILLA CLAYPOOL
Austin,TX
Summary
Diligent and inspiring Medical Records specialist with a solid background in effectively managing health insurance records. Consistently demonstrates ability to maintain accurate documentation and enhance record-keeping processes. Expertise as a Document Control Specialist in the Biomed and Medtech sectors, with deep understanding of the importance of confidentiality and compliance with regulatory standards.
Overview
6
6
years of professional experience
Work History
Document Control Specialist
Luminex Corp
11.2024 - 12.2024
- Reviewed and submitted a backlog of 100+ DCOs and ECOs in a Quality Management System
- Maintained both physical and digital documentation systems, enabling efficient retrieval of archived regulatory information (Batch records, Lab notebooks, SOPS)
- Supported internal and vendor audits by preparing documentation in alignment with FDA and GMP requirements
- Coordinated with external vendors to ensure timely delivery of essential documentation during critical project phases.
- Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
Document Control Specialist
Envois
11.2023 - 10.2024
- Led documentation migration for four QMS integration projects requiring FDA and EU MDR compliance
- Managed DHRs, DMRs, and DHFs within Agile PLM, ensuring compliance with regulatory requirements
- Reviewed and edited medical technical documentation, including Verification Reports and SOPs, aligning content with safety and compliance standards
- Implemented a robust quality assurance process to identify errors in documentation before they reached end-users or clients.
- Developed process improvement materials, streamlining documentation workflows and reducing bottlenecks
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Assisted in the development of company policies related to document retention, disposal, and archiving practices.
- Conducted training sessions for new employees on document control procedures, ensuring consistency across departments.
- Supported the completion of 2 projects that centered on compiling product billing information within Oracle ERP
Document Control Specialist
Luminex Corp
02.2023 - 09.2023
- Mastered five SOPs for biomedical instrument handling, enabling accurate review and approval of work orders via Salesforce
- Reviewed and processed over 4,000 complaint case documents, ensuring compliance with FDA standards by following SOPs and collaborating with the technical support team to rectify errors
- Reduced incomplete casework by 98% by completing the review of a 4,000-case backlog ahead of schedule
- Conducted post-project reviews of updated complaint documentation to validate compliance
- Produced precise weekly data reports using advanced Excel functions, enhancing operational transparency
- Played a pivotal role as the sole team member involved in handling two significant portions of the project, each requiring two weeks of intensive training
- Collaborated with management using data reports to identify inefficiencies in complaint case processes and implement corrective measures
Document Specialist
Meta
01.2022 - 11.2022
- Spearheaded the improvement of a centralized knowledge management system for over 200 secure documentation and policy management, enhancing data accessibility and integrity
- Reviewed and approved documentation changes submitted by Data Analyst, ensuring accuracy and compliance
- Facilitated seamless communication between departments by acting as a liaison for document-related inquiries and requests.
- Set documentation goals and standards, defining specific formats and workflows for training materials and process documentation
- Streamlined the Legal and Operations team’s workflows by creating a secure, user-friendly database for product documentation
- Developed a tracking system in Excel to help new hires report missing documentation information, enhancing knowledge accessibility
- Provided end-user support for navigating the documentation database, increasing adoption and usability
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
Program Specialist
Apple Inc.
08.2021 - 01.2022
- Within the first month of hire, became the head author of 32 SOPs for sales software programs, simplifying technical content for end-users
- Maintained and managed the documentation library for the Global Support Sales team within SharePoint, improving accessibility
- Reviewed and approved documentation procedure change requests from Subject Matter Experts and the Technical Support team
- Managed all proofreading and edits for stakeholder communications and program training PowerPoints
- Developed over 20 English Candid responses for Standard Operating Procedures (SOPs) to equip teams with relevant insights, fostering strong program engagement
- Spearheaded the creation of detailed reports, showcasing program successes and areas for improvement to senior leadership.
KindAdviser Health Insurance Agent
KindHealth
09.2018 - 01.2019
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Simplified enrollment process for clients, leading to higher conversion rates from initial consultations.
- Provided crisis management support for clients facing emergency health situations, ensuring they maximized their insurance benefits.
- Handled sensitive personal information discreetly while adhering to strict privacy regulations at all times.
- Responded to 30 customer inquiries a day, regarding health insurance coverage and policies to assist with informed decision-making.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT03-2027
Skills
- Policy documentation
- FDA Compliance
- Regulatory audits
- HIPAA regulations
- Customer service
- Revision control
- Training
- Documentation libraries
- Service request processing
- Documentation quality assessments
- Insurance Billing
- Insurance verification
- Records organization
- Medical terminology
- Client interactions
- Document scanning
- Quality reviews
- Database management
Additional Work Experience
- Customer Support Representative, Qualia Inc, 2020-2021
- Research GIS Data Analyst, Apple Inc, 2019-2020
- Customer Service Representative/Bridal Stylist, David’s Bridal, 2016-2019
- Wedding Coordinator, Self Employed, 2016-2024
Timeline
Document Control Specialist
Luminex Corp
11.2024 - 12.2024
Document Control Specialist
Envois
11.2023 - 10.2024
Document Control Specialist
Luminex Corp
02.2023 - 09.2023
Document Specialist
Meta
01.2022 - 11.2022
Program Specialist
Apple Inc.
08.2021 - 01.2022
KindAdviser Health Insurance Agent
KindHealth
09.2018 - 01.2019
Bachelor of Science - Health Information Management
Western Governors University
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