Jamillah Hamilton
Charlotte,NC
Summary
I am a dynamic, results-oriented professional who excels in fast-paced environments. With a proven track record of success, I offer adaptability, creative problem-solving, and innovative thinking. My background in project management, customer service, and team collaboration has equipped me to tackle complex challenges confidently and deliver outstanding results . I excel at transforming complex data into clear, actionable insights, thanks to my strong analytical and communication skills.
Overview
6
6
years of professional experience
Work History
Reimbursement Specialist
CareMetx
Charlotte, NC
04.2023 - 11.2024
- Reviewed and processed reimbursement requests in accordance with company policies and procedures.
- Maintained confidentiality and integrity of patient data.
- Analyzed patient data to ensure accuracy of reimbursement information.
Sales Coordinator
Sally Beauty Holdings Inc.
Charlotte, NC
11.2023 - 08.2024
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
Team Leader, Sales Operations
Reid's Fine Foods Grocery Store
Charlotte, NC
03.2020 - 01.2023
- Established relationships with vendors to negotiate favorable terms for new products or services.
- Identified areas for improvement within the sales department through regular audits.
Customer Support Specialist
TEEMA
Charlotte, NC
07.2018 - 03.2020
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Recorded all customer interactions into the database system accurately and completely.
Education
High School Diploma -
Harding University High School
Charlotte, NC06-2020
Skills
- Project Completion
- Punctuality
- Conflict Resolution
- Detail-oriented
- Analytical Thinking
- Quality Improvement
- Data Entry
Accomplishments
- I increased sales revenue by 30% within the first six months by implementing targeted marketing campaigns and optimizing sales processes.
- I enhanced customer satisfaction scores by 15% by completing customer service training programs and soliciting feedback from customers.
Timeline
Sales Coordinator
Sally Beauty Holdings Inc.
11.2023 - 08.2024
Reimbursement Specialist
CareMetx
04.2023 - 11.2024
Team Leader, Sales Operations
Reid's Fine Foods Grocery Store
03.2020 - 01.2023
Customer Support Specialist
TEEMA
07.2018 - 03.2020
High School Diploma -
Harding University High School
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