Jamillah Nock

• Lead regional dialysis operations across 10 facilities with full accountability for clinical quality, growth strategy, and financial performance within the Greater Philadelphia market.
• Own P&L performance across all assigned facilities, consistently achieving or exceeding budget, revenue targets, and key performance indicators.
• Partner with regional and divisional leadership to develop and execute area strategic plans, aligning operational priorities with enterprise growth and quality objectives.
• Drive payor mix optimization and commercial patient retention in collaboration with managed care, strengthening revenue yield and long-term sustainability.
• Oversee governing bodies, regulatory readiness, audits, and policy governance to ensure full compliance with CMS, state, and corporate standards.
• Implement facility-specific quality improvement plans, improving patient outcomes and advancing home therapy adoption across the region.

Selected Impact:

• Led Greater Philadelphia market to #1 ranking in Eastern Pennsylvania for Home Therapies organic growth, accelerating adoption and expanding high-margin service lines.

• Provided executive oversight for nine correctional healthcare facilities across state prisons, probation centers, and transitional centers, with responsibility for operations, clinical quality, compliance, and financial performance.
• Managed and optimized a $38M annual operating budget, improving cost controls while maintaining high standards of medical, dental, and mental health care delivery.
• Served as senior regional leader supporting executive management in strategic planning, forecasting, and regulatory compliance across ACA, NCCHC, and state accreditation frameworks.
• Analyzed performance data and financial trends to develop regional growth strategies, operational improvement plans, and risk mitigation initiatives.
• Built and led a high-performing leadership team, evaluating and developing Health Services Administrators and regional leaders to strengthen succession planning and retention.

Selected Impact:

• Led enterprise-wide policy development and enforcement, strengthening clinical governance and operational consistency across the region.
• Reduced contractor risk exposure through proactive sentinel event planning and enterprise risk management strategies.

• Served as chief onsite executive for comprehensive correctional healthcare contracts, overseeing clinical operations, staffing, budgeting, and client relationships.
• Led recruitment, hiring, credentialing, and performance management for multidisciplinary clinical and administrative teams.
• Directed annual operating plans and budgets while ensuring full contract compliance and client satisfaction.

Selected Impact:

• Executive leader on the Maryland Department of Public Safety COVID-19 Taskforce, supporting statewide pandemic response.
• Designed and implemented a statewide telemedicine SOP, enabling rapid expansion of telehealth across Maryland correctional facilities.
• Led telehealth deployment achieving the highest volume of telehealth consultations statewide in the Cumberland region.

• Led multi-site mental health operations across complex correctional environments, ensuring high-quality clinical care, regulatory compliance, and operational consistency.
• Directed and developed a multidisciplinary team of 30+ licensed clinicians, nurses, re-entry staff, therapists, and administrative personnel, strengthening performance, engagement, and contract execution.
• Partnered with the Maryland Department of Public Safety and Correctional Services to produce and present weekly and monthly compliance and performance reports, supporting accreditation, audits, and executive decision-making.
• Served as senior operational advisor in prison commissioner, duty commissioner, and root-cause analysis (RCA) meetings, influencing policy changes and systemic process improvements.
• Led the design and implementation of multiple enterprise clinical and operational protocols, including segregation programming, shift reporting, close-observation policies, heat-stratification notifications, and inter-agency scheduling workflows.
• Contributed to statewide clinical programming through development of therapeutic group curricula and scheduling for the Youth Detention Center and regional detention facilities.
• Prepared executive-level reports and data presentations for the Medical Advisory Council, supporting governance, quality oversight, and strategic planning across Maryland correctional facilities.

Selected Impact & Recognition:

• Key contributor to the development of the statewide Inpatient Mental Health Unit Manual (2017–2018).
• Recipient of Employee of the Year (2018) and the Maryland Secretary’s Service Excellence Salute (2018) for outstanding leadership and service.