Open To Work
Rodney Long
Springfield,MO
Summary
Results-oriented executive with a strong background in multi-site leadership within retail wireless and service industries. Recognized for transforming underperforming regions into high-performing units, significantly increasing revenue and operational efficiency. Skilled in aligning business objectives with market demands and optimizing workflows for sustainable success. Demonstrated ability in talent development and coaching, creating high-performance teams that consistently achieve customer satisfaction and financial targets.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Take 5 Car Wash – Driven Brands/Whistle Express
Springfield, MO
09.2024 - Current
- Lead multi-site operations and align business objectives with market performance goals.
- Maintain operational standards, workforce effectiveness, and financial administration through structured governance.
- Supervise organizational growth, process optimization, and strategic initiative execution by integrating performance metrics, accountability frameworks, and cross-district coordination.
- Elevated regional performance across 51 sites, transforming underperforming locations into high-performing operations.
- Boosted membership 34% by elevating customer conversion rates from 12% to 19%, adding 37,000 new members rapidly.
- Restored profitability managing a full 61M P&L, reversing double-digit losses, and attaining monthly EBITDAR/EBITDA growth.
- Steered corporate projects through problem-solving skills, operational precision, and results-driven decision-making.
District Manager
Take 5 Car Wash – Driven Brands/Whistle Express
Springfield, MO
07.2023 - 09.2024
- Spearheaded multi-site operations by aligning strategic objectives and daily execution.
- Focused on team effectiveness, operational standards, and performance measurement through structured leadership frameworks.
- Emphasized continuous improvement, compliance, and regional growth by integrating process controls, coaching methodologies, and accountability systems.
- Accomplished top-three Company ranking by coaching 11 site managers and raising customer conversion and product mix.
- Transformed district performance via operational best practices and strengthening of team accountability across all locations.
- Earned repeated recognition for excellence by consistently meeting scorecard targets and upholding core company values.
District Manager & Development Coach
Cricket Wireless by Sukar & Sons
Springfield, MO
11.2021 - 09.2022
- Provided district-level leadership for complex retail operations.
- Headed leadership development, workforce governance, and operational discipline.
- Supervised talent readiness, training effectiveness, and business continuity.
- Stabilized store performance through oversight of staffing, payroll, and inventory across multiple retail locations.
- Solidified manager effectiveness by coaching store leaders on daily execution and accountability standards.
- Boosted workforce quality through ownership of hiring, onboarding, separation decisions, and compliance processes.
- Expanded talent pipelines by recruiting and screening candidates across local and external market territories.
- Accelerated ramp-up speed via development and delivery of structured new hire training programs.
Market Manager of Operations
Neptune Retail Solutions
Battlefield, MO
09.2020 - 09.2021
- Oversaw regional retail operations through timely execution of client programs and maintenance of high service quality.
- Directed team accountability, process consistency, and task completion through structured monitoring.
- Supported operational efficiency, resource management, and cross-market alignment by executing standardized workflows and performance tracking.
- Delivered consistent field execution across seven states by guiding area leadership and large part-time workforce through disciplined operational oversight that maintained service continuity and regional coverage standards.
- Achieved accurate and on-time retail advertising placement for national chains by enforcing execution protocols and accountability frameworks that assured brand compliance and deadline adherence across diverse store environments.
- Accelerated operational alignment between corporate strategy and local execution by performing as primary communication conduit that ensured rapid directive flow and uniform task interpretation across decentralized field teams.
- Raised productivity and cost control through three regional restructures by redesigning markets, optimizing compensation models, and standardizing store visit cadence while protecting profitability and service-level expectations.
Regional Director
The Revenue Optimization Co. (TROC), Walmart Wireless
Springfield, MO
06.2018 - 09.2020
- Managed multi-state retail operations by steering consistent market performance and operational excellence.
- Coordinated leadership development, resource allocation, and process compliance to hit strategic objectives.
- Strengthened partner relationships, minimized operational risk, and enhanced regional efficiency.
- Drove $30M+ annual revenue across four-state region by directing ten market leaders and 200+ staff within global retail environment with disciplined execution and accountability standards.
- Exceeded monthly revenue targets through ownership of regional growth strategy and focused go-to-market launches across 25+ retail locations supporting major national retailer partnership.
- Strengthened enterprise partnership stability by acting as primary liaison between retailer and parent organization across 103 Midwest locations via structured visits, inventory review, and leadership succession planning.
- Optimized labor efficiency and margin protection by refining schedules and performance dashboards through daily, weekly, and monthly metrics tied to sales mix, staffing alignment, and year-over-year trend analysis.
- Executed regional footprint consolidation to 90 locations from 103 by coordinating human resources, exit inventory controls, and post-closure governance through cross-functional collaboration with corporate and supply chain leadership.
District Manager/Trainer
Gateway Wireless LLC (Cricket Wireless Reseller)
Farmington, MO
12.2016 - 06.2018
- Provided district-level leadership across multi-unit retail operations by aligning execution standards, coaching leaders, and ensuring consistent customer experience.
- Supervised workforce readiness, compliance, and financial discipline while strengthening market presence through coordinated training frameworks and localized business strategies.
- Generated $15M+ in annual revenue across 10 retail locations by overseeing multi-store operations, enforcing performance standards, and aligning sales execution with regional business objectives.
- Generated $22M+ in total revenue Company-wide by developing managers, evaluating performance, and standardizing sales leadership practices across 90 locations and 180 trained staff.
- Expanded accessory revenue from $7 to $17 per customer within 90 days by deploying enterprise training programs via standardized sales methodology, later adopted company-wide across 90 locations.
- Achieved lowest company turnover rate by extending onboarding from one to three days through advanced instruction on sales execution, mobile insurance positioning, and scalable multi-unit webinar delivery.
- Increased new customer contracts by 20% via negotiated partnerships with professional sports organizations, coordinated promotional events, and end-to-end administration of branded marketing strategy and merchandising execution.
Education
High School Diploma -
Marshall High School
Skills
- Multi-site operations management
- Performance metrics
- Leadership development
- Process optimization
- Multi-site operations
- Coaching methodologies
- Effective communication
- Staff training
- Public speaking
- P&L management
- Financial oversight
- Market expansion strategies
- Growth strategy development
- Sales forecasting techniques
- Revenue optimization strategies
- Team leadership skills
- Talent acquisition and retention
- Succession planning processes
- Change management practices
- Process optimization methodologies
- Client relationship management
- Partner relationship management
- Training program design
Affiliations
Volunteer- Missouri Special Olympics
Certification
• Professional Business Coach Certification, International Coach Certification Academy
• Executive Leadership Training, LinkedIn Learning
• Leadership Training Program, Franklin Covey
• Coaching & Public Speaking Training, John Maxwell Program
• Extended DISC Communication Strategist, Extended DISC
• Executive Leadership Training, LinkedIn Learning
• Leadership Training Program, Franklin Covey
• Coaching & Public Speaking Training, John Maxwell Program
• Extended DISC Communication Strategist, Extended DISC
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$150000/yr - $200000/yrTimeline
Regional Director of Operations
Take 5 Car Wash – Driven Brands/Whistle Express
09.2024 - Current
District Manager
Take 5 Car Wash – Driven Brands/Whistle Express
07.2023 - 09.2024
District Manager & Development Coach
Cricket Wireless by Sukar & Sons
11.2021 - 09.2022
Market Manager of Operations
Neptune Retail Solutions
09.2020 - 09.2021
Regional Director
The Revenue Optimization Co. (TROC), Walmart Wireless
06.2018 - 09.2020
District Manager/Trainer
Gateway Wireless LLC (Cricket Wireless Reseller)
12.2016 - 06.2018
High School Diploma -
Marshall High School