Adrian Ortiz

• Oversaw multi-site 3PL operations across Texas and Oklahoma, ensuring compliance with standards, safety protocols, and operational efficiency.
• Partner directly with the VP of Operations to design and execute company-wide strategic initiatives, translating organizational priorities into measurable, location-level outcomes.
• Delivered performance feedback to corporate leadership, identifying and implementing process improvements for enhanced productivity and reduced overhead costs.
• Coordinated Loss Prevention and Safety teams to safeguard business assets, mitigate shrink exposure, and protect profit margins.

• Directed daily site operations to ensure compliance and maintain inventory accuracy, resulting in promotion to Regional Director within five months of hire.
• Managed daily operations and streamlined workflow processes for enhanced efficiency.
• Supervised staff, ensuring adherence to company policies and safety standards.
• Developed and implemented operational strategies to optimize resource allocation.

● Led full operations for a high-volume retail store with 300+ employees and annual sales exceeding $73M, maintaining complete accountability for P&L, workforce management, compliance, and customer experience delivery. ● Drove year-over-year reductions in operating expenses through disciplined cost management and strategic labor scheduling aligned with peak traffic patterns. ● Launched a new Fry's retail location that earned the #1 ranking in company profit margins, establishing operational best practices subsequently adopted across the broader organization. ● Received the "Customer Service Cup" award for achieving the highest customer satisfaction KPI scores companywide, reflecting a sustained commitment to service excellence. ● Traveled nationwide to onboard, mentor, and develop incoming Store Managers and Assistant Store Managers, enhancing their performance ramp-up. ● Coached associates during sales floor walkthroughs, swiftly resolving escalated customer issues and reinforcing brand service standards. ● Championed continuous development culture by recruiting, training, and retaining top talent across store departments, reducing turnover and elevating team capability.

• Managed daily store operations and ensured efficient workflow across all departments.
• Trained and supervised staff to deliver excellent customer service experiences.
• Implemented merchandising strategies to enhance product visibility and sales.

• Advanced through successive roles as Receiving Manager, Sales Manager, Operations Manager, and Assistant Store Manager, gaining expertise in operations, sales, and people management.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.