Jamillet Cuellar
New York,NY
Summary
Compassionate and detail-oriented Case Manager with experience supporting vulnerable populations through care coordination, community resource navigation, and administrative healthcare support. Skilled in conducting member outreach, managing caseloads, coordinating referrals, and maintaining accurate electronic documentation. Proven ability to collaborate with interdisciplinary teams to support individuals with complex medical, social, and behavioral needs. Experienced in assisting clients with public benefits, healthcare access, employment resources, and crisis support while maintaining confidentiality and regulatory compliance.
Overview
6
6
years of professional experience
Work History
Case Manager
New Destiny Housing
Bronx
11.2024 - Current
- Provide trauma-informed case management services to survivors of domestic violence and their families, supporting safety, stability, and long-term independence.
- Manage an active caseload while conducting intake assessments and ongoing needs evaluations to identify barriers related to housing, employment, healthcare, and legal support.
- Develop and implement individualized service and care plans to address client goals and coordinate services.
- Support families with children with autism and developmental needs, coordinating educational, behavioral, and social services.
- Assist clients with applications for housing programs, medical insurance, financial assistance, and public benefits.
- Provide employment readiness support, including job search assistance, resume guidance, and connections to workforce development programs.
- Coordinate referrals to medical providers, mental health services, legal assistance, and community-based organizations.
- Facilitate supportive programming, workshops, and structured activities to promote community engagement and well-being.
- Maintain accurate electronic case notes and documentation in compliance with agency policies and regulatory requirements.
- Conduct consistent client outreach and follow-up to monitor progress and ensure engagement with services.
Case Manager
BronxWorks HomeBase
The Bronx, NY
02.2024 - 11.2024
- Managed a caseload of individuals and families facing housing instability, providing comprehensive case management and service coordination.
- Conducted client intake assessments to identify social, financial, and healthcare needs and developed individualized service plans.
- Assisted clients with housing applications, rental assistance programs, and public benefits.
- Connected clients to community-based resources, including healthcare providers, mental health services, employment programs, and financial assistance.
- Maintained detailed electronic documentation of client interactions, referrals, and services in agency databases.
- Conducted home visits and housing inspections to assess living conditions and ensure program compliance.
- Collaborated with interdisciplinary teams and community partners to ensure coordinated service delivery.
Client Service Associate
Lenox Advisors
New York, NY
06.2022 - 01.2024
- Provided administrative and operational support in a fast-paced professional environment while maintaining accurate client records and documentation.
- Conducted client outreach and follow-up communications to obtain required documentation and ensure account compliance.
- Assisted advisors with case research, client service requests, and coordination with internal departments.
- Maintained highly organized electronic records and data entry systems to ensure accuracy and confidentiality.
- Supported daily operational tasks including scheduling, documentation processing, and administrative reporting.
Psychology Assistant
New York Psychology & Counseling Clinic
The Bronx, NY
02.2020 - 05.2022
- Supported psychiatrists and clinical staff by coordinating patient scheduling, documentation, and administrative care processes.
- Conducted daily telephonic outreach to 60–70 patients to schedule psychiatric evaluations, medication follow-ups, and obtain required forms or lab work.
- Maintained accurate patient information in electronic medical record systems.
- Verified patient insurance coverage and completed prior authorizations for prescribed medications.
- Assisted providers by ensuring clinical documentation and patient records were complete and compliant.
- Collaborated with clinical staff to ensure patients received timely follow-up care and treatment coordination.
Education
Bachelor of Science - Lingustics
Stony Brook University
Stony Brook, NY05-2021
Skills
- Care Management Support
- Case Management & Service Planning
- Member / Client Outreach
- Intake Assessments & Screenings
- Care Plan Coordination
- Community Resource Referrals
- Electronic Documentation & Data Entry
- Insurance Verification & Prior Authorizations
- Patient / Client Advocacy
- Interdisciplinary Team Collaboration
Timeline
Case Manager
New Destiny Housing
11.2024 - Current
Case Manager
BronxWorks HomeBase
02.2024 - 11.2024
Client Service Associate
Lenox Advisors
06.2022 - 01.2024
Psychology Assistant
New York Psychology & Counseling Clinic
02.2020 - 05.2022
Bachelor of Science - Lingustics
Stony Brook University