Experienced with developing individualized care plans and navigating healthcare systems. Utilizes collaborative approaches to support patient health and well-being. Knowledge of HIV treatment protocols and community resources.
Overview
26
26
years of professional experience
1
1
Certification
Work History
HIV Medical Case Manager
Gila County
04.2019 - Current
Coordinated with pharmacies to ensure timely medication access for clients experiencing financial or logistical barriers, preventing treatment interruptions.
Supported patients throughout all stages of the medical treatment process, from initial diagnosis to long-term maintenance therapy, contributing to improved quality of life outcomes.
Maintained detailed records of patient progress, documentation of services and case notes.
Collaborated with healthcare providers to drive continuity of care.
Performed HIV tests and interpreted test results, recording and maintaining test results in Medsis.
Educated clients about living with HIV, preventing further transmission, benefits, and challenges of HIV care and treatment and access to resources.
Managed caseload to satisfy multiple patients with diverse needs.
Maintained accurate and up-to-date case records, ensuring efficient information sharing among healthcare providers involved in the care of each patient.
Recorder's Clerk Senior
Gila County Recorder's Office
04.2018 - 04.2019
Managed confidential information with utmost discretion, ensuring privacy and maintaining trust between stakeholders involved in sensitive matters.
Enhanced accuracy in record-keeping by diligently reviewing and verifying all incoming documents before storage.
Provided exceptional customer service, addressing inquiries and resolving issues related to records management promptly.
Performed routine data entry or document management.
Researched information in municipal archives upon request of public officials or private citizens.
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Patient Registration/Outpatient Scheduling
Cobre Valley Regional Medical Center
06.2017 - 01.2018
Register/pre-registers patients, Obtains accurate patient demographics when registering Provides adequate notes in Meditech system by documenting money collection, insurance information, patient issues, physician office communications, and permission to treat from physician. Ensures insurance card, orders and any other forms are copied as needed for ancillary services. Verifies primary and secondary insurance, listing guarantor, ID, group numbers and employers as required by insurance companies. Verifies AHCCCS eligibility status for non-insured patients and AHCCCS eligible patients.
Nutritionist
Thomas Jefferson Health District (Abacus)
06.2016 - 09.2016
International Board Certified Lactation Counselor, certifies clients for WIC, provides basic nutrition education, refers clients to other programs as needed
Breastfeeding Supervisor
Gila County Health Department
01.2007 - 04.2016
Paula Horn, Deputy Director International Board Certified Lactation Counselor. Counsels pregnant and breastfeeding women. Provides training for staff on breastfeeding. Collaborates with community partners to promote WIC and breastfeeding programs. Monitors program budget.
Self-employed
Home Daycare
02.2002 - 12.2006
In home daycare. Preparing meals, Accompanying children to and from scheduled activites.
Lottery Clerk & Secretary
Fry’s Food & Drug #109
12.1999 - 02.2003
Cindy Wagner, Store Manager Weekly Payroll, daily time labor, all necessary paperwork for new hires and terminations. Weekly schedules, direct deposits, union benefits, money orders, western union & lotto. Refunds, exchanges, customer service.
Cage Cashier
Apache Gold Casino
03.1999 - 11.1999
Lorenda Williams, Supervisor Cash and coin exchange, customer service.
Education
Basic Nutrition Courses, Child, Pregnant and Postpartum Nutrition, Breastfeeding and Lactation, Excel 101
Central Arizona College
07.2025
Certified Nursing Assistant Certificate - Basic Computer Courses, Basic Math Courses, Nutrition, Health
Eastern Arizona College
01.1999
High School Diploma - General High School requirements
Miami High School
01.1995
Skills
Teamwork orientation
Documentation and recordkeeping
Healthcare systems navigation
Documentation accuracy
HIV/STD screenings
Certification
Certified Medical Case Manager
CPR, First Aid Certified
Timeline
HIV Medical Case Manager
Gila County
04.2019 - Current
Recorder's Clerk Senior
Gila County Recorder's Office
04.2018 - 04.2019
Patient Registration/Outpatient Scheduling
Cobre Valley Regional Medical Center
06.2017 - 01.2018
Nutritionist
Thomas Jefferson Health District (Abacus)
06.2016 - 09.2016
Breastfeeding Supervisor
Gila County Health Department
01.2007 - 04.2016
Self-employed
Home Daycare
02.2002 - 12.2006
Lottery Clerk & Secretary
Fry’s Food & Drug #109
12.1999 - 02.2003
Cage Cashier
Apache Gold Casino
03.1999 - 11.1999
Certified Nursing Assistant Certificate - Basic Computer Courses, Basic Math Courses, Nutrition, Health
Eastern Arizona College
High School Diploma - General High School requirements
Miami High School
Basic Nutrition Courses, Child, Pregnant and Postpartum Nutrition, Breastfeeding and Lactation, Excel 101