Miguel Angel Rodriguez Duran
Miami Beach
Summary
Dedicated HIV Medical Case Manager skilled in client advocacy, care planning, and multidisciplinary collaboration. Committed to enhancing healthcare accessibility and empowering clients through education and support.
Experienced HIV Medical Case Manager with a proven track record in developing comprehensive care plans and facilitating timely referrals. Strong advocate for client rights, dedicated to improving health outcomes through effective teamwork and problem-solving.
Healthcare professional prepared for role in managing and supporting individuals with HIV. Strong background in patient advocacy, care coordination, and resource management. Effective team collaborator with focus on achieving measurable outcomes and adapting to changing needs. Solid communication, empathy, and problem-solving skills ensure reliable support for clients.
HIV care professional with extensive experience in managing patient cases and facilitating access to healthcare services. Known for teamwork and achieving results, adaptable to changing client needs. Key skills include patient advocacy and thorough documentation.
Experienced with developing individualized care plans and navigating healthcare systems. Utilizes collaborative approaches to support patient health and well-being. Knowledge of HIV treatment protocols and community resources.
Extense background in HIV medical case management. Managed comprehensive care plans and coordinated services to ensure client well-being. Demonstrated empathetic communication and multitasking skills.
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HIV Medical Case Manager
Latinos Salud
Miami, FL
06.2022 - Current
- Coordinated comprehensive care plans for clients living with HIV, ensuring accessibility to vital health services.
- Conducted regular assessments to evaluate client needs and progress toward health goals.
- Collaborated with multidisciplinary teams to enhance service delivery and client support initiative.
- Request and process client lab report, referrals and prescriptions in order to warranty client adherence to care.
- Develop and implement quality improvement projects related to clients plans of care.
- Develop strategies to adjust plans of care to the specific needs of clients in front of program changes.
- Developed educational materials on HIV prevention and treatment, enhancing community awareness and engagement.
- Collaborated with healthcare providers to facilitate timely referrals and follow-ups, optimizing patient care pathways.
- Mentored junior case managers, providing guidance on best practices and resources for effective client support.
- Implemented data tracking systems to monitor client progress and program effectiveness, driving process improvements.
- Advocated for clients' rights within healthcare systems, addressing barriers to care and promoting equitable access.
- Empowered patients to take charge of their health by providing education on HIV prevention, transmission, and self-care strategies.
- Coordinated with pharmacies to ensure timely medication access for clients experiencing financial or logistical barriers, preventing treatment interruptions.
Customer Service Representative
Weill Cornell Medical Center
Miami, FL
03.2022 - 05.2022
- Delivered exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Collaborated with healthcare teams to ensure seamless communication and support for patients' needs.
- Maintained accurate patient records and updated information in electronic health systems consistently.
- Trained new staff on customer service protocols and best practices to enhance team performance.
Testing Counselor
Latinos Salud
Miami, FL
03.2020 - 02.2022
- Facilitated individual and group counseling sessions, addressing mental health and wellness needs.
- Developed and implemented tailored treatment plans to support client goals and progress.
- Provided crisis intervention and emotional support during high-stress situations for clients.
- Collaborated with community organizations to enhance resource availability for clients.
- Evaluated client progress regularly, adjusting interventions as necessary to ensure effective outcomes.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Mentored junior counselors, fostering a collaborative environment and improving service delivery standards.
Education
Bachelor of Law - Law
Univerdsidad De Carabobo
Venezuela06-2028
Skills
- HIV and AIDS care
- Teamwork orientation
- Healthcare systems navigation
- Documentation accuracy
- Case management expertise
- Assessment skills
- Care planning
- Quality improvement
- Cultural history
- Emotional support
- Client advocacy
- Prevention strategies
- Health promotion
- Risk assessments
- Mental health assessment
- Crisis management
- Individual counseling
- Cultural sensitivity
- Behavioral intervention
- Multidisciplinary collaboration
- Community outreach
- Resource identification
- Education programs
- Referral services
- Referral coordination
- Client-centered counseling
- Casewatch
- Client tracking
- HIV/STD screenings
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Worker supervision
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
Certification
An introduction to substance disorders in people living with HIV
Antiretroviral Therapy part1: Focus on Treatment Guidelines and Regimens
Barriers and Facilitators for engaging Latinx in HIV Services
Caring for the Transgender Patient
Common Mental health Disorders in People Living with HIV
Cultural Awareness Basics
Health Literacy and HIV Care: A practical Guide for Medical case Managers
HIV & Homelessness: Risks & Survival behaviors in an Ecology of Desperation
HIV and Opportunistic Infections (OIs)
Linkage and retention in HIV Care: Creating Culture of Engagement
Mental health and HIV Treatment and Care
Motivational Interviewing
Understanding Lab values
Timeline
HIV Medical Case Manager
Latinos Salud
06.2022 - Current
Customer Service Representative
Weill Cornell Medical Center
03.2022 - 05.2022
Testing Counselor
Latinos Salud
03.2020 - 02.2022
Bachelor of Law - Law
Univerdsidad De Carabobo