Jamin Costner
Jonesboro,GA
Summary
Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and 2 years in logistics. Hardworking Forklift Operator with advanced mechanical aptitude and problem solving skills. Efficient and organized worker possessing strong work ethic and drive to exceed goals. Certified Stand up and sit down operator paired with 3 years of hands-on experience handling warehouse duties. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Agent
AnswerNet
08.2023 - Current
- Boosted customer service satisfaction ratings through consistent quality control.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Processed debit and credit card and electronic check payments.
- Provided support for escalated calls, acting as liaison between customer and upper management when necessary
- Managed 70 incoming calls per day from customers
Truck Driver Class A
DHL
01.2021 - 06.2023
- Hand Unloaded up to 7 stores per day in Southeast region
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing company positively at all times.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Monitored and managed fuel consumption and expenses for management reporting.
Forklift Operator
Goodyear
08.2019 - 01.2021
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Promoted operational efficiency by maximizing loads on each transfer.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Forklift Operator
Fresh Express
06.2018 - 08.2019
- Loaded/Unloaded Trailers, Emptied Trash from Building, Removed Waste water from building
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
Warehouse Worker
Signature Staffing
01.2018 - 06.2018
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Aided in reducing overall expenses through the implementation of cost-saving measures in material handling processes.
- Managed warehouse operations and verified proper shipment procedures.
Warehouse Worker
ESR Staffing
08.2017 - 01.2018
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Aided in reducing overall expenses through the implementation of cost-saving measures in material handling processes.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Education
High school or equivalent -
JONESBORO HIGH SCHOOL
Jonesboro, GA05.2017
Skills
- Forklift Operator (3 years)
- Commercial Driving (2 years)
- Heavy Lifting
- Customer service
Certification
Commercial Driver's License (CDL), Class A, 06/01/29
Additional Information
- SKILLS & ABILITIES
- Well organized and focused
- Can work at a fast pace
- Can quickly do mental math
- Able to lift heavy weight
Timeline
Call Center Agent
AnswerNet
08.2023 - Current
Truck Driver Class A
DHL
01.2021 - 06.2023
Forklift Operator
Goodyear
08.2019 - 01.2021
Forklift Operator
Fresh Express
06.2018 - 08.2019
Warehouse Worker
Signature Staffing
01.2018 - 06.2018
Warehouse Worker
ESR Staffing
08.2017 - 01.2018
High school or equivalent -
JONESBORO HIGH SCHOOL