Jamique H. Graves
Hackensack,NJ
Summary
Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 3 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.
Overview
4
4
years of professional experience
Work History
Asset Protection Assistant Manager
Macy's
04.2024 - Current
- Improved employee safety through the development and enforcement of workplace safety policies and procedures.
- Assisted in recruiting, training, and managing asset protection team members for optimal performance and results.
- Collaborated with store management to ensure a cohesive approach to asset protection and loss prevention efforts.
- Increased overall store profitability by identifying trends in theft and fraud, leading to targeted prevention measures.
- Implemented advanced technology solutions for effective real-time tracking of high-risk merchandise within the store.
- Maintained detailed records of incidents, investigations, and resolutions for future reference and analysis purposes.
Asset Protection Captain
Macys
Paramus, NJ
12.2022 - 04.2024
- Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property
- Develop, implement, and communicate programs to prevent theft amongst customers and employees
- Participate in initial orientation and on-going training including the computer, surveillance, and alarm systems
- Respond to customer and associate incidents to facilitate first aid and minimize company liability
- Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company
- Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
- Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager
- Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
- Successfully complete all security training requirements and maintain personal certifications as required by law
- Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection
- Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases
- Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned
- Works on special assignments, investigations, and surveillance as directed by Store AP/LP Manager
- Responds to alarm conditions at assigned store
- Perform other duties as needed
- Regular, dependable attendance and punctuality
Asset Protection Detective
Macys
Wayne, NJ
09.2020 - 12.2022
- Develop your skills with opportunities to specialize in areas such as Investigations, Organized Retail Crime, and Asset Protection Training
- The Asset Protection Detective's primary responsibility is to prevent the loss of company property while maintaining a safe business environment
- Support store's efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable
- Under general supervision and established procedures, the Asset Protection Detective detects and apprehends shoplifters and dishonest employees
- Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences
- Respond to customer and associate incidents to facilitate first aid and minimize company liability
- Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company
- Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
- Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
- Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
- Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
- Successfully complete all Asset Protection training requirements including CPR and First Aid and maintain personal certifications as required by law
- Conduct audits to ensure sales department compliance to merchandise exposure standards and asset protection policies
- Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned
- Works on special assignments, investigations, and surveillance as directed by store leadership
- Responds to alarm conditions at assigned store
Education
Criminal Justice
Passaic Community College
Paterson, NJHackensack High School
Hackensack, NJ06.2016
Skills
- Problem solving
- Leadership
- Self-motivation
- Case report writing
- Security management
- Excellent Communication
Timeline
Asset Protection Assistant Manager
Macy's
04.2024 - Current
Asset Protection Captain
Macys
12.2022 - 04.2024
Asset Protection Detective
Macys
09.2020 - 12.2022
Criminal Justice
Passaic Community College
Hackensack High School