Dynamic IT Support Engineer with a proven track record at Austin Powder Company, excelling in user management and mobile application management. Skilled in network troubleshooting and remote desktop support, I enhance operational efficiency while delivering exceptional customer service. Adept at configuring Intune policies, I ensure robust device compliance and security.
Network Infrastructure:
Set up and configured Netgear access points for seamless network connectivity.
Installed and managed camera servers to enhance company surveillance.
IT Support:
Provided tier 1, 2, and 3 support by handling user calls and troubleshooting issues.
Remotely managed office users’ PCs and maintained efficient operations of remote servers.
Security and Maintenance:
Conducted regular network scans using connexus Network Scan to identify vulnerabilities and ensure network security.
cisco certified network associate bootcamp
Activities and societies: CCNA bootcamp