Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Jamir Cayson

Jamir Cayson

Mayfield Heights,OH

Summary

Dynamic IT Support Engineer with a proven track record at Austin Powder Company, excelling in user management and mobile application management. Skilled in network troubleshooting and remote desktop support, I enhance operational efficiency while delivering exceptional customer service. Adept at configuring Intune policies, I ensure robust device compliance and security.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

IT Support Engineer

Austin Powder Company
03.2024 - Current



  • User Management:
    Manage user access to organizational resources.
    Configure user profiles and settings correctly.
    Application Creation and Deployment/Assignment:
    Create and deploy applications to devices.
    Assign apps to specific users or groups.
    Service Administration:
    Configure Intune settings and policies.
    Monitor device compliance and security.
    Mobile Application Management (MAM):
    Control app access and data sharing on mobile devices.
    Enforce policies for app behavior.
    Device/Profile Management:
    Set up and manage device profiles (e.g., security settings, Wi-Fi configurations).
    Enroll devices into Intune for management.

IT Technician

Revenue Group
05.2023 - 04.2024

Network Infrastructure:
Set up and configured Netgear access points for seamless network connectivity.
Installed and managed camera servers to enhance company surveillance.
IT Support:
Provided tier 1, 2, and 3 support by handling user calls and troubleshooting issues.
Remotely managed office users’ PCs and maintained efficient operations of remote servers.
Security and Maintenance:
Conducted regular network scans using connexus Network Scan to identify vulnerabilities and ensure network security.

Education

Associate of Applied Science - Cyber Security

Lakeland Community College
Willoughby, OH
05-2027

Skills

  • Remote desktop support
  • Network troubleshooting
  • Help desk support
  • IT asset management
  • Software installation
  • Application support
  • VPN configuration
  • Wireless networking
  • Email administration
  • System administration
  • Mobile device management
  • Network configuration
  • Customer service

Certification

cisco certified network associate bootcamp
Activities and societies: CCNA bootcamp

  • introduction to network fundamentals
    Describe, implement, and troubleshoot LAN switching
    Describe, implement, and troubleshoot basic IPv4 routing
    Understand basic LAN design
    IPv4 subnetting planning, analyzing, and practice configure, plan, and implement basic IPv6
    Configure and implement OSPF


Languages

English
Native or Bilingual

Timeline

IT Support Engineer

Austin Powder Company
03.2024 - Current

IT Technician

Revenue Group
05.2023 - 04.2024

Associate of Applied Science - Cyber Security

Lakeland Community College