Jamir Ervin
Newark,DE
Summary
Dynamic professional with a strong background in retail operations and sales growth strategies. Demonstrated ability to analyze customer feedback, implement process improvements, and mentor team members to enhance service delivery and optimize operational efficiency.
Overview
7
7
years of professional experience
Work History
Associate Manager
Hertz Local Edition
Newark, DE
01.2025 - Current
- Assist with managing daily operations, ensuring efficiency and compliance with company policies.
- Train and supervise team members to enhance service delivery and customer satisfaction.
- Coordinate vehicle rental processes, optimizing fleet utilization and turnaround times.
- Analyze customer feedback to implement improvements in service quality and operational procedures.
- Mentor junior team members, contributing to their professional growth and skill development.
- Generate repeat business through exceptional customer service.
Prep Chef
Wilmington Head Start
Wilmington, DE
06.2022 - 08.2024
- Prepared ingredients and assisted in meal preparation for early childhood programs.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with staff to develop nutritious menus aligned with dietary guidelines.
Store Manager
Foot Locker
Manhattan, NY
09.2018 - 12.2020
- Managed daily store operations, ensuring compliance with company policies and standards.
- Trained and developed team members to enhance customer service skills and product knowledge.
- Analyzed sales data to identify trends and implement strategies for inventory management.
- Oversaw visual merchandising to align with brand guidelines, enhancing overall store presentation.
- Developed staff scheduling to optimize coverage during peak hours, improving operational efficiency.
Education
Certificate of Carpentry -
School For Cooperative Technical Education
Manhattan, NY06-2016
High School Diploma -
Astor Collegiate Academy
The Bronx, NY06-2015
Skills
- Staff training and development
- Sales growth & strategies
- Process improvement strategies
- Vendor relationship management
- Succession planning
- Customer relationship management (CRM)
Timeline
Associate Manager
Hertz Local Edition
01.2025 - Current
Prep Chef
Wilmington Head Start
06.2022 - 08.2024
Store Manager
Foot Locker
09.2018 - 12.2020
Certificate of Carpentry -
School For Cooperative Technical Education
High School Diploma -
Astor Collegiate Academy