Summary
Overview
Work History
Education
Skills
Timeline
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Jamirhea Griffin

Milwaukee,Wisconsin

Summary

Reliable, top-notch entrepreneur with highly developed skills in lead generation, account retention and relationship management. Well-educated in assessing customer needs, introducing new products and services and processing transactions. Proficient in Microsoft Suite.

Overview

9
9
years of professional experience

Work History

Beautician

Hair-ology Salon
07.2021 - Current
  • Style clients hair to their liking, ensuring satisfaction, and collecting payment at the end of service.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Boosted revenue by upselling additional services and retail products during appointments.

Senior Account Executive

National Consumer Financial
12.2020 - 07.2021
  • Developed new business opportunities for company growth through effective networking and client presentations.
  • Upgraded customer's merchant accounts, providing them with the best product for their business model.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.

Inside Sales and Retention Representative

Charter Communications, Spectrum
07.2017 - 09.2020
  • Built rapport with customers through active listening and empathetic understanding of their needs.
  • Increased customer retention by addressing concerns and offering tailored solutions to retain business.
  • Resolved account issues for enhanced customer satisfaction and loyalty, notating the account of interaction.
  • Managed high call volume, maintaining professionalism and efficiency in all interactions.

Cocktail Server

Potawatomi Hotel & Casino
12.2014 - 05.2017
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent customer service.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.

Education

High School Diploma -

Bloom High School
Chicago Heights, IL
05.2011

Surgical Technology

Prairie State College
Chicago Heights, IL
05.2015

Real Estate

Milwaukee Area Technical College
Milwaukee, WI
05.2026

Skills

  • Marketing
  • Sales Proficiency
  • Persuasion Tactics
  • Attention to Detail
  • Computer Literacy
  • Team Collaboration
  • Product Knowledge
  • Emotional Intelligence
  • Customer Service Excellence
  • Effective Communication
  • Call Center Experience
  • Industry Knowledge
  • Customer Retention
  • Interpersonal Skills
  • Conflict Resolution
  • Quality Assurance

Timeline

Beautician

Hair-ology Salon
07.2021 - Current

Senior Account Executive

National Consumer Financial
12.2020 - 07.2021

Inside Sales and Retention Representative

Charter Communications, Spectrum
07.2017 - 09.2020

Cocktail Server

Potawatomi Hotel & Casino
12.2014 - 05.2017

High School Diploma -

Bloom High School

Surgical Technology

Prairie State College

Real Estate

Milwaukee Area Technical College

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Jamirhea Griffin