JAMISHA GILL
Carmel,NY
Summary
Experienced customer service representative with over 7 years of expertise in effectively resolving complex customer inquiries. Adept at building strong customer relationships, driving brand loyalty, and increasing customer engagement. Passionate about delivering exceptional service and ensuring customer satisfaction. Skilled in problem-solving and utilizing effective communication to provide prompt and accurate solutions to customer issues.
Overview
9
9
years of professional experience
Work History
Call Center Agent
Goldschmitt and Associates
11.2023 - Current
- Continued the same responsibilities under the Goldschmitt and Associates name after the contract transitioned from Turn2Partners
- Remote
Call Center Agent
Turn2Partners
02.2022 - 11.2023
- Streamline operational efficiencies by delivering recommendations for knowledge-base processes and procedures
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints
- Answer incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Manage customer expectations by clarifying needs, identifying options and recommending products and services
- Develop and maintain successful relationships with industry leaders
- Wrote and submitted reports on industry trends, prompting managers to develop business plans
- Remote
ESL Teacher
Various Companies
11.2016 - 06.2022
- Provided one-on-one instruction for non-English speaking students within classroom settings
- Built relationships with students of diverse cultural, social and economic backgrounds
- Improved student grammar and conversational skills through role play assignments
- Remote
Medical Record Remediation Specialist
RWJ Barnabas Health
09.2021 - 01.2022
- Monitored, researched, and processed duplicate or improper instances of medical record numbers (eMPI) within the client’s electronic medical record system in compliance with HIPAA regulations to protect patient privacy and safety, as well as ensure proper billing and record keeping
- Pulled patient records and transferred information to appropriate parties
- Determined and implemented techniques to improve medical records retrieval process
- Maintained complete confidentiality in accordance with organization and legal requirements
- Remote
Health Information Technician
Four Winds, Hospital
Katonah, NY
02.2019 - 09.2021
- Worked with physicians and nurses to find methods to improve quality of patient health documents and records
- Addressed customer information requests promptly and courteously, maintained strict confidentiality and respect and identified potential improvements to inquiry response processes
- Pulled patient records and transferred information to appropriate parties
- Proofread documents carefully to check accuracy and completeness of all paperwork
- Handled incoming calls and directed callers to appropriate department or employee
ER Unit Secretary
Putnam Hospital Carmel
Carmel, NY
11.2017 - 11.2018
- Worked closely with Unit Manager to ensure timely completion of administrative tasks
- Helped to make copies and organize unit plans
- Admitted patients, administered and maintained patient records, broke down medical charts for record keeping and coordinate billing
- Arranged hospital admissions for patients as required
Staffing Coordinator
Right at Home Mount Kisco
Mount Kisco, NY
06.2017 - 11.2018
- Created spreadsheets for scheduling, attendance and productivity
- Reviewed applications, scheduling & conducting interviews, & holding orientations for new hires
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals
Medical Receptionist Intern
Chappaqua Behavioral Medicine
Chappaqua, NY
02.2016 - 11.2018
- Greeted and checked in patients, and collect personal, medical, and insurance information
- Scheduled, rescheduled, and verified patient appointments; scheduled appointments with secondary care providers
- Coordinated physician schedules and maintain patient flow by communicating patient arrivals or delays
Education
Bachelor of Business Administration - Healthcare Services Administration
The College of Westchester
White Plains, NY08.2018
Phlebotomy
Training Direct
Danbury, CT11.2015
Vocational Diploma - Certified Nurses Aide
Northern Westchester BOCES
Yorktown Heights, NY06.2015
Skills
- Microsoft Excel
- Computer Skills
- Microsoft Office
- Customer Service
- Time Management
- Medical Records Software
- Medical Terminology
- Patient Billing
- Quality assurance and control
- Project management
- Experience in leadership
- People skills
- Presentation Skills
- Strategic Development
- Conflict Resolution
- Call center operations
Timeline
Call Center Agent
Goldschmitt and Associates
11.2023 - Current
Call Center Agent
Turn2Partners
02.2022 - 11.2023
Medical Record Remediation Specialist
RWJ Barnabas Health
09.2021 - 01.2022
Health Information Technician
Four Winds, Hospital
02.2019 - 09.2021
ER Unit Secretary
Putnam Hospital Carmel
11.2017 - 11.2018
Staffing Coordinator
Right at Home Mount Kisco
06.2017 - 11.2018
ESL Teacher
Various Companies
11.2016 - 06.2022
Medical Receptionist Intern
Chappaqua Behavioral Medicine
02.2016 - 11.2018
Bachelor of Business Administration - Healthcare Services Administration
The College of Westchester
Phlebotomy
Training Direct
Vocational Diploma - Certified Nurses Aide
Northern Westchester BOCES