JAMIU ABOLADE
Belleville,NJ
Summary
Highly-organized IT professional with a proven ability of leading administrative teams and delivering exceptional customer service, with a proven track record of delivering successful projects and providing top-notch technical support. Accomplishments include spearheading a successful migration to IGEL OS, Life cycling Health care workstations and collaborating with healthcare professionals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Technician II
Atlantic Health System Overlook Medical Center
2023.05 - Current
- Provided technical assistance and support to customers via phone, email, chat, and in-person.
- Troubleshot and resolved hardware, software, and network issues.
- Escalating complex issues to higher-level technicians or engineers as necessary.
- Installed, configured, and updated software and hardware.
- Conducted remote desktop sessions to resolve customer issues.
- Delivered exceptional customer service, ensuring high customer satisfaction.
- Conducted thorough audits to identify workstations due for replacement, considering factors like age and performance.
- Decommissioned and properly disposed of replaced workstations, adhering to asset management and environmental regulations.
- Collaborating with healthcare professionals to understand their technical needs and improve workflows.
- Collaborating with other teams or experts to resolve complex issues.
I.T HELP DESK SUPPORT
TRANS ATLANTIC CONTAINERS
2022.05 - 2023.01
- Resolved hardware, hard drive, and cable issue, Receive 20-35 calls daily to manage, open, update and close tickets in SERVICENOW, also provide account activation in active directory as well as maintaining security groups
- Create documents transfer for end user, implement file backup, configure systems and applications
- Fulfill service request in timely manner to user satisfaction
- Assist remote employees with network troubleshooting and log in issues.
- Gained extensive knowledge in data entry, analysis and reporting
I.T DESKTOP SUPPORT
O.A.O DIGITAL COMPANY
2020.11 - 2021.10
- Assist IT team with installation, configuration, and deployment of new equipment
- Respond to about 30-40 emails, phone calls and service management in timely manner
- Resolved hardware issues such as laptops, printers, and other peripheral devices
- Project management for up-and-coming organizations.
Education
Internship -
Internship: O.A.O Digital Company IT Desktop Support And Social Media Manager
Lagos01.2020
High School Diploma -
Ilupeju Senior Grammar School
Lagos, Nigeria2013-10
Skills
- Configuring, Installing, and upgrading operation systems including Windows, IGEL, Apple IOS, Android and window mobile (PC & Mac)
- Ticketing System (Cherwell)
- Hardware: Desktops, Laptops, Printers, Mobile Devices
- Microsoft office 365
- Windows 11
- SCCM
- Cisco & Juniper
- Window Server roles (Active Directory)
- PowerShell
- Troubleshooting: Analytical thinking, Strong problem-solving skills to identify and resolve technical issues
- Customer Service
- Communication: Verbal and Written
- Continuous learning
- Vendor and client Relations
- Team and Project Management
- Leadership & Mentoring
- Time management
Certification
- MCSE (In view)
- ITIL4 (In view)
- VCTA (In view)
Projects
Life Cycle Project:
- Successfully managed laptop replacements for users due for upgrade
- Ensured seamless transition of files, apps, and settings to new devices
IGEL Project:
- Spearheaded conversion of 5-year-old shared workstations to IGEL Linux operating systems, Enhancing efficiency and security.
DT Research Fetal Cart Setup:
- Configured and deployed 25+ new carts for the Mother Baby/Labor & Delivery department, and replaced outdated Anesthesia Cart.
Emergency Department Renovation Support:
- Coordinated removal, redeployment, and assessment of computer & peripherals during renovations
- Identified eligibility for computer upgrades and IGEL OS.
New Hire Radiologist Workstation Setup:
- Prepared and installed necessary software for radiology workstations
- Configured and deployed required hardware components (Barco Monitors, Lenovo P520 PCs , Speechmike)
- Ensured workstations met radiologists' specific needs and requirements.
Timeline
IT Support Technician II
Atlantic Health System Overlook Medical Center
2023.05 - Current
I.T HELP DESK SUPPORT
TRANS ATLANTIC CONTAINERS
2022.05 - 2023.01
I.T DESKTOP SUPPORT
O.A.O DIGITAL COMPANY
2020.11 - 2021.10
Internship -
Internship: O.A.O Digital Company IT Desktop Support And Social Media Manager
High School Diploma -
Ilupeju Senior Grammar School
- MCSE (In view)
- ITIL4 (In view)
- VCTA (In view)
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