Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamiya Cobb

Birmingham,AL

Summary

Results-driven Call Center Representative with a proven track record of handling high call volumes while delivering exceptional customer service. Skilled in resolving issues, answering questions, and providing effective solutions. Known for excellent communication and problem-solving abilities, ensuring customer satisfaction and meeting service standards consistently.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Weil Wrecker Service
Birmingham, AL
05.2023 - Current
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions.

Claims Service Specialist

Allstate
Birmingham, AL
08.2019 - 09.2021
  • Answer customers' comments, questions, concerns
  • Making sure I met weekly expectations and quotas

Education

Diploma - undefined

Lawson State Community College
Birmingham, AL
01.2024

High School Diploma - undefined

Jackson Olin
Birmingham, AL
05.2015

Skills

  • Call center customer service
  • Data entry
  • Problem-solving skills
  • Answering questions
  • Customer communications
  • Verbal and written communication
  • Customer support
  • Inbound phone calls
  • Customer service
  • Resolving issues
  • Communicating with clients
  • Quality assurance
  • Training experience
  • Quality control
  • Cash handling
  • System documentation
  • Product knowledge
  • Issue and complaint resolution
  • Goal setting
  • Calm under pressure

Timeline

Call Center Representative

Weil Wrecker Service
05.2023 - Current

Claims Service Specialist

Allstate
08.2019 - 09.2021

Diploma - undefined

Lawson State Community College

High School Diploma - undefined

Jackson Olin