Summary
Overview
Work History
Education
Skills
Timeline
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Jamiya Hicks

Fort Lauderdale,FL

Summary

Quality-driven Team Trainer dedicated to maximizing team effectiveness. Skilled at learning new information quickly and adapting to changing conditions. Open and clear communicator with disciplined execution.

Overview

13
13
years of professional experience

Work History

Student Recruitment Coordinator

KIPP Miami
03.2023 - 01.2024
  • Enhanced student recruitment by developing and implementing targeted outreach strategies.
  • Increased enrollment rates through effective coordination of campus visits and open house events.
  • Streamlined application processes for prospective students, resulting in improved conversion rates.
  • Collaborated with academic departments to ensure accurate communication of program offerings and requirements.
  • Contact potential new prospective families via phone call and email

Team Trainer

Churchs' Chicken
08.2016 - 03.2018
  • Trained new employees in specific job requirements.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Demonstrated new products, procedures and techniques to employees.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Sales Associate

Five Guys Burger And Fries
07.2015 - 08.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Waffle House
05.2012 - 04.2015
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Secretary

FAMU Career Center
08.2010 - 05.2012
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Helped student find prospective jobs
  • Coordinate career expo to connect students to jobs in the community and abroad
  • Connect students to career advisors

Education

FAMU
1500 S Martin Luther King Jr Blvd, Tallahassee, FL

Skills

  • Customer Care
  • Quality Control
  • Leadership
  • Multitasking
  • Patience
  • Efficiency

Timeline

Student Recruitment Coordinator

KIPP Miami
03.2023 - 01.2024

Team Trainer

Churchs' Chicken
08.2016 - 03.2018

Sales Associate

Five Guys Burger And Fries
07.2015 - 08.2016

Server

Waffle House
05.2012 - 04.2015

Secretary

FAMU Career Center
08.2010 - 05.2012

FAMU

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Jamiya Hicks