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Hi, I’m
Jammie Shetley
Customer Service Representative
Greeneville,TN
Work Preference
Summary
Dedicated professional with 15+ years of experience in job coaching, emergency services, and customer service experience. Proven track record of building trust with diverse populations, resolving complex issues under pressure, and delivering exceptional service. Strong communicator skilled in active listening, de-escalation, and problem-solving. Seeking a customer service role to leverage extensive people-facing experience. I'm a very dedicated and dependable employee who had a passion for helping customers solve they're dilemmas. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
1
Certification
19
years of professional experience
Work History
Greeneville Emergency Medical Services Greeneville, Tennessee
Advanced Emergency Medical Technician (AEMT)
06.2007 - 04.2014
Job overview
- Delivered emergency medical care to patients in high-stress, time-critical situations, serving a diverse community across Greene County.
- Communicated calmly and effectively with patients and families during crisis situations, providing reassurance and clear information.
- Gathered critical information from callers and witnesses, relaying accurate details to hospital staff for continuity of care.
- Maintained detailed patient care reports in accordance with HIPAA and state regulations.
- Collaborated with dispatchers, firefighters, law enforcement, and hospital personnel as part of a coordinated emergency response team.
- Responded to 911 calls for medical emergencies.
- Educated public on emergency medical services.
- Conducted patient intake and triage procedures.
- Trained new EMTs on proper protocols and procedures.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
GreenevilleGreene County EMSGreeneville, TN
Assistant Medical Investigator
06.2007 - 04.2014
Job overview
- Carefully documented statements, observations, and evidentiary materials.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collaborated with federal agencies on investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected crime scene evidence, examined bodies, and investigated secondary locations to build detailed cases based on sound evidence handling practices.
Greene County Skills, Inc.
Job Coach
09.2018 - 06.2026
Job overview
- Provided one-on-one coaching to individuals with disabilities, helping them integrate into community workplaces and achieve personal goals.
- Acted as liaison between clients, employers, and families, ensuring clear communication and mutual understanding across all parties.
- Assessed client needs and developed individualized service plans, tracking progress and adjusting strategies based on outcomes.
- Maintained detailed case notes and documentation in compliance with organizational and state requirements.
- De-escalated challenging situations with empathy and professionalism, building trust with clients facing difficult circumstances.
T-Roc Enterprises LLC.Coral Gables, FL
Customer Sales Representative
02.2019 - 08.2020
Job overview
- Customer Engagement: Greet customers warmly, build strong relationships, and identify their technology and service needs.
- Product Demonstrations: Use digital tools and live devices to demonstrate product features, network coverage, and specific wireless plans.
- Sales & Consultation: Recommend suitable accessories and service solutions to meet or exceed sales goals.
- Ongoing Training: Complete required training modules to stay up-to-date on new wireless technology, promotions, and retail systems.
- Team Collaboration: Work with team members and management to keep the store organized, presentable, and running smoothly.
Jamie's Travel AgencyGreeneville, Tennessee
Owner
04.2011 - 12.2018
Job overview
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Walters State Community College
Advanced Emergency Medical Technician Certification
05-2007
South Greene High School
High School Diploma
05-1998
Skills
- Active listening Conflict resolution & de-escalation Documentation Needs assessment Multi-tasking under pressure Cross-functional collaboration Electronic records systems Cashier Customer retention Customer appreciation
- Scheduling
- Complaint resolution
- Prioritization
- Call center procedures
- Medical terminology
- Retail sales customer service
- Professional telephone demeanor
- Staff training
- Positive and professional
- Order processing
- Customer relations
- Empathy and patience
- Sales closing
- Merchandise upselling
- Key holder experience
Certification
CPR / First Aid - Basic Life Support (BLS) Certified
Timeline
Customer Sales Representative
T-Roc Enterprises LLC.
02.2019 - 08.2020
Job Coach
Greene County Skills, Inc.
09.2018 - 06.2026
Owner
Jamie's Travel Agency
04.2011 - 12.2018
Advanced Emergency Medical Technician (AEMT)
Greeneville Emergency Medical Services
06.2007 - 04.2014
Assistant Medical Investigator
GreenevilleGreene County EMS
06.2007 - 04.2014
South Greene High School
High School Diploma
Walters State Community College
Advanced Emergency Medical Technician Certification