JAMMIE WHITBY
3909 N Loop 288 Denton,TX
Summary
Professional with proven track record in customer service and account management. Expertise in building strong client relationships, resolving complex issues, and driving customer satisfaction. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in communication, problem-solving, and strategic planning. Reliable and results-driven.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Account Manager
Goosehead Insurance Agency
Westlake, TX
06.2026 - Current
- Oversaw client relationship management to ensure high levels of satisfaction and retention by implementing effective communication and resolution strategies.
- Analyzed client requirements to develop insurance solutions that effectively matched policy offerings.
- Orchestrated cross-functional team efforts to optimize service delivery, ensuring improved efficiency and client response times.
- Evaluated client feedback to pinpoint service improvement opportunities and implemented strategies to enhance operational effectiveness.
- Managed customer accounts, ensuring satisfaction and addressing inquiries effectively.
- Implemented streamlined communication protocols that improved response times significantly.
- Led initiatives focused on enhancing the overall customer experience across multiple channels.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined account management processes for improved efficiency and productivity.
- Maintained detailed records of customer interactions, ensuring accurate account information at all times.
- Managed a portfolio of diverse accounts, providing personalized attention to each client''s unique needs.
- Achieved high client retention rates by maintaining regular contact with each account holder and proactively addressing any potential issues or concerns before they escalate into major problems.
- Monitored account performance regularly, taking proactive action to address concerns or areas needing improvement.
COMMERCIAL INSURANCE AGENT
GOOSEHEAD INSURANCE AGENCY
Westlake, TX
07.2022 - 06.2026
- Processed policy renewals, cancellations, and endorsements in a timely manner.
- Provided prompt responses to customer inquiries regarding policy changes or claims status.
- Resolved billing discrepancies between customers and insurers promptly and fairly.
- Analyzed escalated customer complaints, identified root causes of problems, and developed solutions for resolution.
- Issued certificates of insurance for all commercial lines of business
UPS DELIVERY DRIVER
UNITED PARCEL SERVICE, UPS
DENTON, TX
11.2019 - 06.2022
- Handled merchandise in accordance with product handling standards.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Answered customer questions regarding shipments.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Processed payments by accepting cash, checks and credit card payments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Applied defensive driving and safety techniques to prevent accidents.
PARAPROFESSIONAL
DENTON INDEPENDENT SCHOOL DISTRICT
DENTON, TX
09.2016 - 05.2021
- Support learning objectives for special needs students through personalized and small group assistance.
- Organize classroom materials and assist teacher with daily assignments to ensure classroom efficiency.
- Written and electronic documentation of student daily activities which include goals, behavior monitoring, interventions and results.
- Perform additional tasks such as maintaining classroom cleanliness and assisting with laundry in order to provide a healthy environment for students.
CERTIFIED NURSE AIDE
VINTAGE HEALTH CARE CENTER
DENTON, TX
02.2016 - 09.2016
- Monitored, tracked and conveyed important patient information to healthcare staff to optimize treatment planning and care delivery.
- Assisted residents with personal tasks such as eating, bathing, dressing and toileting.
- Provided mobility assistance which included transfers with mechanical lifts, manual transfers, setting up wheelchairs and preparing other assistive devices to ensure resident safety.
- Entered daily documentation for resident activities of daily living through a computer tracking system to ensure resident needs were met and proper continuity of care was achieved.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
CERTIFIED NURSE AIDE
AIDE, DENTON REHABILITATION AND NURSING CENTER
DENTON, TX
07.2015 - 02.2016
- Assisted residents with activities of daily living which included personal tasks such as eating, dressing, bathing and toileting.
- Provided mobility assistance which included transfers with mechanical lifts, manual transfers, setting up wheelchairs and preparing other assistive devices to ensure resident safety.
- Worked with healthcare staff to coordinate resident treatment planning and care delivery through tracking and monitoring.
- Entered daily documentation for resident activities of daily living through a computer tracking system to ensure resident needs were met and proper continuity of care was achieved.
SUBSTITUTE TEACHER
DENTON INDEPENDENT SCHOOL DISTRICT
DENTON, TX
04.2015 - 06.2015
- Worked with students K-12.
- Managed elementary classrooms during teacher absences.
- Provided classroom instruction to students as outlined in lesson plans.
- Maintained a safe and orderly environment.
- Monitored students outside of the classroom including in the hallways and cafeteria.
- Engaged students in discussions to promote interest and drive learning.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Education
HIGH SCHOOL DIPLOMA -
DENTON HIGH SCHOOL
DENTON, TX06-2012
Skills
- Escalation management
- Reporting and documentation
- Customer service
- Multitasking and organization
- Critical thinking
- Team collaboration
Certification
- Property and Casualty License - 08/2022 - Current
Timeline
Service Account Manager
Goosehead Insurance Agency
06.2026 - Current
COMMERCIAL INSURANCE AGENT
GOOSEHEAD INSURANCE AGENCY
07.2022 - 06.2026
UPS DELIVERY DRIVER
UNITED PARCEL SERVICE, UPS
11.2019 - 06.2022
PARAPROFESSIONAL
DENTON INDEPENDENT SCHOOL DISTRICT
09.2016 - 05.2021
CERTIFIED NURSE AIDE
VINTAGE HEALTH CARE CENTER
02.2016 - 09.2016
CERTIFIED NURSE AIDE
AIDE, DENTON REHABILITATION AND NURSING CENTER
07.2015 - 02.2016
SUBSTITUTE TEACHER
DENTON INDEPENDENT SCHOOL DISTRICT
04.2015 - 06.2015
HIGH SCHOOL DIPLOMA -
DENTON HIGH SCHOOL