Jammie Williams
Lansing,MI
Summary
A dynamic leader and team member with a strong work ethic and proven ability to enhance team performance through effective training and coaching. Achieved significant waste reduction by implementing rigorous inventory management practices. Known for fostering positive customer engagement and maintaining high standards of cleanliness and safety in the workplace.
Overview
13
13
years of professional experience
Work History
Produce Team Lead
Kroger
Lansing, MI
05.2024 - 12.2025
- Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
- Spearheaded initiatives to improve overall store cleanliness, contributing to a more pleasant shopping environment for customers.
- Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
- Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
- Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
- Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
- Fostered positive relationships between team members through open communication channels, resulting in improved collaboration efforts across the board.
- Maximized customer satisfaction through efficient product rotation and restocking practices.
- Conducted regular safety audits to ensure compliance with company policies and industry regulations, maintaining a safe work environment for all employees.
- Addressed customer inquiries and concerns promptly, delivering exceptional service that exceeded expectations.
- Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.
- Evaluated employee performance periodically through formal reviews and informal feedback sessions, providing constructive guidance aimed at professional growth.
- Contributed to the development of seasonal marketing campaigns by providing insights into consumer preferences and trending produce items, resulting in increased sales.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Kept tidy and organized area to comply with cleanliness standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Produce Backup Manager
Kroger
Holt, MI
04.2024 - 12.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- 18 Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Assistant Director of Loss Prevention
Quality Dairy Company
Lansing, MI
01.2020 - 04.2022
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Organized professional development workshops for staff, enhancing skills and boosting team capabilities.
- Boosted staff morale and performance through implementation of comprehensive training and professional development program.
- Improved project outcomes, meticulously planning and monitoring project phases to ensure timely completion.
- Oversaw budget management, ensuring financial resources were allocated effectively to support strategic goals.
- Coordinated with HR to refine recruitment strategies, attracting top talent and reducing turnover.
- Enhanced public relations, organizing community outreach programs that elevated organization's public profile.
- Oversaw project management, ensuring timely completion within budget constraints.
- Directed successful implementation of new software system, enhancing data management and operational efficiency.
- Increased operational efficiency, reviewing and optimizing departmental workflows.
- Enhanced team productivity by leading efforts for streamlining administrative processes.
- Cultivated culture of continuous improvement, encouraging staff to innovate and propose solutions to operational challenges.
- Led task force to address and resolve critical operational issues, restoring service levels and customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assembly Line Worker
General Motors Co
Lansing, MI
03.2016 - 12.2018
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
- Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
- Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies for correction.
- Acted as a mentor to new hires, sharing knowledge and experience in assembly line work to ensure smooth onboarding processes for all team members.
- Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
- Conducted quality assurance inspections on finished components and identified issues.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Assisted in inventory management, ensuring adequate supplies were available for efficient production operations.
- Completed detailed documentation requirements for each project phase, contributing to accurate recordkeeping practices companywide.
- Accelerated assembly times through methodical organization of workspace, maximizing space usage and minimizing distractions during shifts.
- Coordinated with quality control to ensure all assembled products met strict quality criteria.
- Enhanced safety on production floor by strictly adhering to all safety protocols and guidelines.
- Engaged in regular training sessions to stay updated on latest assembly techniques and technologies.
- Contributed to significant reduction in waste by suggesting and implementing material-saving techniques.
- Ensured compliance with environmental regulations by properly disposing of hazardous materials.
- Reduced downtime by promptly addressing machine malfunctions and performing basic maintenance.
- Enhanced operational efficiency by organizing workstations for optimal ergonomics and accessibility.
- Optimized tool usage on assembly line, reducing wear and tear and extending tool life.
- Increased production efficiency by consistently meeting and exceeding daily assembly targets.
- Maintained high-quality standards for all assembled products, ensuring zero defects before shipment.
- Improved team morale with effective communication and collaboration during assembly processes.
- Contributed to achieving record production levels through consistent performance and reliability.
- Fostered culture of safety and efficiency by leading by example on assembly line.
- Played key role in successful launch of new product line by adapting quickly to new assembly procedures.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
- Utilized safety devices and procedures to protect personnel and equipment.
- Continuously checked products for quality assurance according to strict guidelines.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Generated and maintained accurate production records.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Completed daily inspection of machines and equipment.
- Investigated and resolved production issues.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Facilitated collaboration between production and other departments.
Store Manager
Quality Dairy Company
Lansing, MI
08.2012 - 03.2016
- Collaborated with store management to develop seasonal promotions, driving increased sales in the produce department.
- Facilitated smooth transitions during staff turnover periods by cross-training employees on various responsibilities within the department, ensuring minimal disruption to daily operations.
- Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
- Spearheaded initiatives to improve overall store cleanliness, contributing to a more pleasant shopping environment for customers.
- Optimized workflow efficiency by regularly updating standard operating procedures in line with best practices from industry peers.
- Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
- Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
- Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
- Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
- Fostered positive relationships between team members through open communication channels, resulting in improved collaboration efforts across the board.
- Maximized customer satisfaction through efficient product rotation and restocking practices.
- Conducted regular safety audits to ensure compliance with company policies and industry regulations, maintaining a safe work environment for all employees.
- Addressed customer inquiries and concerns promptly, delivering exceptional service that exceeded expectations.
- Improved produce quality by implementing rigorous inspection and inventory management processes.
- Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.
- Evaluated employee performance periodically through formal reviews and informal feedback sessions, providing constructive guidance aimed at professional growth.
- Contributed to the development of seasonal marketing campaigns by providing insights into consumer preferences and trending produce items, resulting in increased sales.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Kept tidy and organized area to comply with cleanliness standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Inspected produce to update and adjust pricing information.
- Sorted and packaged produce items to prepare for shipments.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma - General
Harrison High School
Harrison, MISkills
- Willingness to learn
- Positive attitude
- Strong work ethic
- Honesty and integrity
- Verbal and written communication
- Performance improvement
- Management interaction
- Deductive reasoning
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Team leadership
- Positive customer engagement
Timeline
Produce Team Lead
Kroger
05.2024 - 12.2025
Produce Backup Manager
Kroger
04.2024 - 12.2025
Assistant Director of Loss Prevention
Quality Dairy Company
01.2020 - 04.2022
Assembly Line Worker
General Motors Co
03.2016 - 12.2018
Store Manager
Quality Dairy Company
08.2012 - 03.2016
High School Diploma - General
Harrison High School