Austin Terrana
Rochester,New York
Summary
Dynamic professional with a strong customer service background. Proven ability to train teams and enhance customer experiences through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Produce Team Lead
BJ's Wholesale
Rochester, NY
12.2024 - Current
- Supervised daily operations of produce department, ensuring quality and freshness standards.
- Trained team members on best practices for product handling and inventory management.
- Monitored stock levels, coordinating timely replenishment to maintain product availability.
- Implemented organizational systems for efficient display and storage of produce items.
- Assisted in managing schedules to optimize team workflows and coverage during peak hours.
- Resolved customer inquiries and complaints regarding produce quality with effective solutions.
- Conducted regular inspections of produce displays, identifying areas for improvement in presentation and safety standards.
- Fostered positive relationships between team members through open communication channels, resulting in improved collaboration efforts across the board.
- Collaborated with store management to develop seasonal promotions, driving increased sales in the produce department.
- Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
- Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
- Improved produce quality by implementing rigorous inspection and inventory management processes.
- Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Kept tidy and organized area to comply with cleanliness standards.
Produce Customer Service Representative
Wegmans
Rochester, NY
08.2015 - 04.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Trained new staff on customer service protocols and company policies.
- Implemented process improvements that enhanced service delivery efficiency.
- Collaborated with team members to streamline communication and problem-solving.
- Monitored customer feedback to identify trends and recommend solutions.
- Led initiatives to enhance the overall customer experience through targeted strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Greece Athena High School
Rochester, NY06-2016
Skills
- Stock rotation
- Task delegation
- Merchandising strategies
- Willingness to learn
- Positive attitude
- Strong work ethic
- Customer service
- Punctuality
- Product stocking and storage
- Verbal and written communication
- Shelf stocking
- Packaging and labeling
- Training and mentoring
- Pallet jack operation
- Flexible schedule
- Temperature logging
Timeline
Produce Team Lead
BJ's Wholesale
12.2024 - Current
Produce Customer Service Representative
Wegmans
08.2015 - 04.2024
High School Diploma -
Greece Athena High School