Alexis Wheelen
Cincinnati,OH
Summary
Dedicated leader with expertise in customer relationship management and conflict resolution. Known for effective communication and coaching, driving team success and high-quality service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Produce Team Lead
Meijer
Cincinnati, Ohio
08.2025 - Current
- Led daily operations of produce department, ensuring quality and freshness.
- Managed inventory levels, coordinating with suppliers for timely replenishment.
- Conducted regular inspections to maintain compliance with safety standards.
- Assisted in developing promotional displays to enhance product visibility.
- Communicated effectively with staff to ensure efficient workflow and teamwork.
- Implemented best practices for waste reduction and sustainability initiatives.
- Resolved customer inquiries regarding product selection and availability promptly.
- Adhered to company policies regarding safety procedures while leading tasks such as unloading trucks or stacking pallets of merchandise.
- Ensured that all products were labeled properly with accurate pricing information.
- Resolved customer complaints in a professional manner.
- Collaborated with other departments to ensure smooth operations.
- Maintained a clean and organized department by sweeping, mopping, and restocking shelves.
- Provided feedback to management about customer complaints or suggestions for improvement in the Produce Department.
- Monitored stock levels, ordered additional items as needed, and tracked inventory.
- Monitored production processes and identified areas for improvement.
- Inspected incoming shipments to verify quality standards were met before putting merchandise out on the floor.
- Tracked inventory levels and ordered supplies as needed.
- Rotated stock to maintain freshness.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Greeted customers and offered to help locate produce items.
- Identified and quickly handled spill clean-up.
Manager
Dollar General
Loveland, Ohio
02.2022 - 08.2025
- Oversaw daily operations and team performance to ensure smooth workflow.
- Developed training materials to onboard new team members efficiently.
- Managed scheduling and resource allocation for optimal productivity.
- Implemented standard operating procedures for consistent task execution.
- Assisted in resolving customer inquiries and issues promptly.
- Monitored inventory levels and coordinated restocking efforts effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted performance reviews for team members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and implemented strategic plans to achieve company objectives.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Manager
Mcdonalds
Goshen, Ohio
03.2019 - 02.2022
- Oversaw daily operations and team performance to ensure smooth workflow.
- Managed scheduling and resource allocation for optimal productivity.
- Implemented standard operating procedures for consistent task execution.
- Conducted regular team meetings to align goals and expectations.
- Assisted in resolving customer inquiries and issues promptly.
- Monitored inventory levels and coordinated restocking efforts effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed risk by developing and implementing effective risk management strategies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Greater Ohio Virtual School
Lebanon Ohio05-2020
Skills
- Quality control
- Inventory management
- Supplier coordination
- Compliance inspections
- Product merchandising
- Customer relationship management
- Staff training and development
- Scheduling optimization
- Team leadership
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Task delegation
- Stock rotation
- Freshness assessment
- Produce handling
- Hospitality service expertise
- Stock replenishment
- Training and mentoring
- Honesty and integrity
- Inventory counts
- Willingness to learn
- Written and oral communication
- Box cutter and pallet jack safety
- Positive attitude
- Management interaction
Timeline
Produce Team Lead
Meijer
08.2025 - Current
Manager
Dollar General
02.2022 - 08.2025
Manager
Mcdonalds
03.2019 - 02.2022
High School Diploma -
Greater Ohio Virtual School