Summary
Overview
Work History
Education
Skills
Honors And Organizations
Work Availability
Accomplishments
Quote
Software
Interests
Timeline
SoftwareEngineer
Jammie Steele

Jammie Steele

Summary

Experienced information technology professional with a track record in delivering innovative solutions and driving business growth. Skilled in analyzing complex systems, identifying areas for improvement, and implementing strategic IT initiatives to optimize operational efficiency. Adept at managing cross-functional teams and collaborating with stakeholders to ensure seamless integration of technology solutions. Strong problem-solving abilities, coupled with excellent communication skills, enabling effective project management and successful delivery of results. Committed to staying abreast of the latest industry trends and continuously enhancing technical expertise to drive organizational success.

Overview

16
16
years of professional experience

Work History

Technical Support

Openeye
02.2023 - Current
  • Support installers and distributors with technical issues when installing or using our network video equipment
  • Requires high-level knowledge of networking, video equipment, and Linux operating systems
  • Working as a team to improve the customer experience and streamline internal processes
  • Requires handling sensitive situations and turning them into positive experiences by providing personalized and thorough support
  • Must also multitask and handle phone calls, chat, and email support channels while completing operational tasks

Overnight Clerk

Hi-Star Corporation
11.2016 - 02.2023
  • Use specialized software to maintain daily books
  • Oversee and coordinate team members
  • Use Microsoft Excel to record and balance daily sales
  • Write reports and communicate important information with upper management
  • Use conflict resolution skills to handle interpersonal and customer-related conflicts

Android Technical Support

Alorica Customer Management
05.2014 - 06.2016
  • Diagnose and solve technical issues with Android operating systems
  • Receive and relay important information to customers to resolve any other problems with devices
  • Use Flash and Java to examine and repair any software malfunctions
  • Use technical specs to determine if any physical damage is present
  • CSPEC software to find and repair code

PC Design and Repair

SCR Technology
11.2008 - 03.2014
  • Design and build custom PCs for clients
  • Negotiate the best deal on components from suppliers
  • Maintain active inventory in store
  • Repair damaged devices and recover priority data when possible
  • Design and build custom models for the sales floor
  • Maintain client relations and provide support when needed

Education

A.A.S. - Information Technology

Spokane Falls Community College
Spokane, WA
01.2020

B.S. - Cybersecurity and Data Protection

City University of Seattle
01.2023

Skills

  • Professional Communication Skills
  • Inventory Control
  • Customer Service Expertise
  • Systems Administration
  • Cross-Departmental Collaboration
  • PostgreSQL Database Management
  • SQL Query Proficiency
  • PowerShell Scripting
  • Proficient in Linux CLI
  • Python Programming
  • IT Support Services
  • Expertise in MS Office Suite
  • Team Leadership
  • Effective Public Speaking
  • Professional Writing Proficiency

Honors And Organizations

  • President's Honor Roll
  • CSIG Group (Security Information for Managers)
  • ITIL Member (Information Technology Infrastructure Library)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Recipient of individual and departmental awards for providing stellar client service.

Quote

One’s own thought is one’s world. What a person thinks is what he becomes.
Maitri Upanishads

Software

Microsoft Office

Python

Windows

Linux

Interests

Reading

Hiking

Dogs

Technology

Timeline

Technical Support

Openeye
02.2023 - Current

Overnight Clerk

Hi-Star Corporation
11.2016 - 02.2023

Android Technical Support

Alorica Customer Management
05.2014 - 06.2016

PC Design and Repair

SCR Technology
11.2008 - 03.2014

B.S. - Cybersecurity and Data Protection

City University of Seattle

A.A.S. - Information Technology

Spokane Falls Community College

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Jammie Steele