JAMMIEA SIMPSON
Buffalo
Summary
Solid background in asset recovery and repossession procedures. Proven success in securing assets while maintaining compliance with legal standards and company policies. Demonstrated ability to navigate complex situations and resolve conflicts effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caterer
Richards Enterprise
Buffalo
08.2024 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Trained and mentored new servers, enhancing team performance and service quality.
- Resolved customer complaints promptly, maintaining positive dining experiences and repeat business.
Repossession Specialist
Defi Solutions
Amherst
03.2016 - Current
- Managed end-to-end repossession processes, ensuring compliance with regulatory requirements.
- Trained and mentored junior staff on best practices in repossession techniques and legal compliance.
- Assisted in streamlining internal workflow processes to improve interdepartmental communication and collaboration among teams working towards common goals.
Taxi & Chauffeurs Driver
City Service Transportation
06.2015 - 09.2015
- Ensured timely and safe transportation for clients across various city locations.
- Maintained cleanliness and functionality of vehicles through regular inspections and maintenance checks.
- Established positive relationships with clients, enhancing overall customer satisfaction and loyalty.
Administrative Assistant
Goodwill Industries Buffalo NY
04.2015 - 06.2015
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in training new administrative staff, fostering a collaborative work environment.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service/ Receptionist
Lt. Col. Matt Urban Human Services Center of WNY
09.2013 - 03.2015
- Assisted with documentation and record-keeping, maintaining accurate client files and service logs.
- Implemented process improvements that enhanced workflow efficiency within reception operations.
- Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
Education
Bachelor of Science Degree - Business Administration
Medaille College
Buffalo, NYAssociate of Applied Science Degree - Business Administration
Villa Maria College
Buffalo, NYSkills
- Record keeping proficiency
- Financial analysis
- Debt collection
- Skip tracing proficiency
- Asset recovery
- Teamwork
- Organization skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Clear communication
- Verbal and written communication
- Data entry skills
- Microsoft office
- Documentation skills
- Task prioritization
- Self motivation
Certification
- ASG Certified Debt Recovery Specialist
- ICT Call Center- Customer Service & Sales Internship
Timeline
Caterer
Richards Enterprise
08.2024 - Current
Repossession Specialist
Defi Solutions
03.2016 - Current
Taxi & Chauffeurs Driver
City Service Transportation
06.2015 - 09.2015
Administrative Assistant
Goodwill Industries Buffalo NY
04.2015 - 06.2015
Customer Service/ Receptionist
Lt. Col. Matt Urban Human Services Center of WNY
09.2013 - 03.2015
Associate of Applied Science Degree - Business Administration
Villa Maria College
Bachelor of Science Degree - Business Administration
Medaille College