Jamol Dunbar
Queens Village,NY
Summary
Dedicated professional with extensive experience in bar and restaurant management. Known for fostering teamwork and building strong customer relationships, resulting in increased repeat business and enhanced dining experiences.
Hospitality professional prepared for role of Bar Supervisor. Extensive experience in staff management, event coordination, and maintaining high service standards. Reliable and adaptable team player with focus on collaboration and results. Exceptional skills in inventory management and customer relations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Bar Supervisor
Milestone Restaurant
Salem Runaway Bay, St Ann Jamaica W.I.
04.2023 - 12.2023
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service techniques.
- Collaborated with kitchen staff to create beverage pairings that enhanced dining experiences.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Checked ID cards and verified bar guests were of legal age.
- Handled cash on daily basis, which built trustworthiness, and loyalty with owners.
- Poured and prepared mixed drinks for over [40-100] customers daily.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Bartender
Hard Rock Cafe
George Town, Grand Cayman
11.2022 - 12.2022
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Served high customer volumes during special events, nights, and weekends.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Food and Beverage Manager
Murrays Fish and Jerk Hut
Clarendon Park Clarendon, Jamaica W,I
07.2020 - 01.2022
- Oversaw daily operations to ensure high-quality food and beverage service.
- Developed training programs to enhance staff performance and customer satisfaction.
- Managed inventory control processes, reducing waste through efficient stock management.
- Implemented cost-control strategies to optimize profitability while maintaining quality standards.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Streamlined operations through regular review of processes and implementation of best practices.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Restaurant Bar Manager
Kaluga Kafe
Old Harbour St. Catherine. Jamaica W.I.
09.2019 - 07.2020
- Supervised bar staff, ensuring adherence to service standards and operational procedures.
- Developed innovative cocktail menus, enhancing customer experience and driving beverage sales.
- Managed inventory, optimizing stock levels and minimizing waste through efficient ordering processes.
- Conducted staff training sessions on mixology techniques and customer service best practices.
- Collaborated with kitchen team to ensure seamless service flow between bar and dining areas.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Cultivated a strong social media presence for the establishment by regularly posting updates on events, promotions, and featured menu items.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
Bartender
Steel Restaurant and Lounge
San Fernando, Trinidad And Tobago
08.2017 - 07.2019
- Crafted innovative cocktail recipes to enhance menu offerings and improve guest satisfaction.
- Managed bar inventory efficiently, ensuring optimal stock levels and minimizing waste.
- Trained and mentored junior bartenders, fostering skills development and teamwork.
- Streamlined service processes, reducing wait times during peak hours while maintaining quality standards.
- Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Customer Service Representative
Bright Ideas
Princes Town, Trinidad & Tobago
06.2013 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Police Records Clerk
Jamaica Constabulary Force
Clarendon, Jamaica W.I.
07.2007 - 05.2013
- Managed and organized police records to ensure compliance with legal standards and departmental policies.
- Processed incoming requests for records efficiently, maintaining accuracy in documentation and data entry.
- Implemented improved filing systems that enhanced retrieval speed and reduced processing time for public inquiries.
- Trained new staff on record management protocols, fostering a culture of accuracy and efficiency within the team.
- Collaborated with law enforcement personnel to support investigations through timely provision of necessary documentation.
- Enhanced data accuracy through meticulous entry, proofreading, and cross-referencing of police reports.
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Managed warrant tracking system, enabling officers to execute arrests promptly and effectively.
- Reduced response times to record requests by efficiently organizing and maintaining the archives.
- Provided exceptional customer service while assisting walk-in visitors with inquiries regarding police records and services.
- Conducted thorough background checks for employment, licensing, and other purposes as requested by authorized individuals or organizations.
Education
No Degree - Supervisory Management Level !
University of The West Indies (Open Campus)
Sanfernando Trinidad & Tobago12-2017
High School Diploma -
Clarendon College
Chapelton Clarendon, Jamaica07-2007
High School Diploma -
Institute Of Career Choice
May Pen Clarendon, Jamaica W.I.07-2012
Skills
- Upselling strategies
- Schedule oversight
- Staff management
- Employee development
- Team collaboration
- Customer relationship building
Timeline
Bar Supervisor
Milestone Restaurant
04.2023 - 12.2023
Bartender
Hard Rock Cafe
11.2022 - 12.2022
Food and Beverage Manager
Murrays Fish and Jerk Hut
07.2020 - 01.2022
Restaurant Bar Manager
Kaluga Kafe
09.2019 - 07.2020
Bartender
Steel Restaurant and Lounge
08.2017 - 07.2019
Customer Service Representative
Bright Ideas
06.2013 - 08.2017
Police Records Clerk
Jamaica Constabulary Force
07.2007 - 05.2013
No Degree - Supervisory Management Level !
University of The West Indies (Open Campus)
High School Diploma -
Clarendon College
High School Diploma -
Institute Of Career Choice