Jamonté Lockett
Roanoke,VA
Summary
Dynamic and detail-oriented professional with experience excelling in online order processing and customer service. Proven ability to enhance workflow efficiency and maintain accurate inventory records, contributing to improved customer satisfaction. Strong attention to detail and effective communication skills drive successful order fulfillment and team collaboration.
Overview
6
6
years of professional experience
Work History
Online Shopper
Walmart
01.2024 - Current
- Executed online order fulfillment by efficiently selecting and packing items for customer delivery.
- Maintained accurate inventory records to ensure product availability and minimize shortages.
- Adapted quickly to changes in product availability, ensuring timely communication with customers regarding their orders.
- Collaborated with team members to enhance workflow efficiency and improve overall customer satisfaction ratings.
- Utilized Walmart's online shopping platform to process transactions and manage customer inquiries effectively.
- Implemented best practices for safety protocols while handling merchandise and operating equipment in the fulfillment center.
- Monitored order accuracy through quality control checks, reducing errors in packaging and improving service reliability.
Package Handler
Amazon
05.2025 - 08.2025
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
- Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
Package Handler
UPS
10.2024 - 12.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Donut Specialist
Krispy Kreme
05.2019 - 02.2023
- Assisted in developing training materials for new team members to enhance onboarding efficiency.
- Collaborated with cross-functional teams to streamline inventory management processes, reducing discrepancies.
- Implemented quality control measures to ensure adherence to product standards and enhance customer satisfaction.
- Led initiatives aimed at increasing employee engagement, resulting in enhanced team morale and productivity.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
Patrick Henry High School
Roanoke, VA06.2023
Skills
- Order tracking
- Online marketing
- Price comparison
- Payment processing
- Website navigation
- Customer service
- Attention to detail
- Planning and organization
- Heavy lifting
- Online order processing
- Customer relations
Timeline
Package Handler
Amazon
05.2025 - 08.2025
Package Handler
UPS
10.2024 - 12.2024
Online Shopper
Walmart
01.2024 - Current
Donut Specialist
Krispy Kreme
05.2019 - 02.2023
Patrick Henry High School