Ja’Mora Nichols
Charlotte,NC
Summary
Dynamic and results-driven professional with extensive experience at City BBQ, excelling in team management and employee training. Proven track record of enhancing customer satisfaction and driving sales growth through effective communication and leadership development. Skilled in store operations and critical thinking, fostering a collaborative environment for team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Training Store Leader
City BBQ
07.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Conducted regular performance evaluations, providing constructive feedback for employee growth and improvement.
- Maintained high levels of visual merchandising standards, contributing to an enhanced customer experience.
- Collaborated with cross-functional teams to improve overall business outcomes and sales growth.
- Implemented individual development plans to boost team member career growth.
Customer Service Representative
Wells Fargo
02.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Housekeeper
Hilton Garden Inn Hotel
08.2023 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Dietary Aide
Areoteck
02.2023 - 10.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Contributed to smooth operations through effective teamwork with kitchen staff.
Education
East Mecklenburg High School
Charlotte, NC06.2020
Skills
- Store operations
- Team management
- Employee training
- Staff scheduling
- Store maintenance
- Teamwork
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Clear communication
- Active listening
- Effective communication
- Documentation and recordkeeping
- Leadership development
- Task prioritization
- Coaching and development
Accomplishments
Earning each accomplishment was for my work ethic to be shown
Certification
Certified trainer
Timeline
Certified Training Store Leader
City BBQ
07.2024 - Current
Customer Service Representative
Wells Fargo
02.2024 - 09.2024
Housekeeper
Hilton Garden Inn Hotel
08.2023 - 11.2023
Dietary Aide
Areoteck
02.2023 - 10.2023
East Mecklenburg High School