JAMOUN M. JONES
Gardendale,USA
Summary
Dedicated customer service professional transitioning into Information Technology. Proven track record in enhancing customer satisfaction through effective troubleshooting and process optimization. Strong collaborator focused on quality, efficiency, and building lasting relationships, contributing to team success and customer loyalty.
Overview
12
12
years of professional experience
Work History
Account Executive - Onsite
Innova Zones
Birmingham, Alabama
08.2024 - Current
- Add Job Description Here.
- Add Job Description Here.
- Add Job Description Here.
- Add Job Description Here.
Customer Service Representative - Remote
Home Depot
Birmingham, Alabama
11.2018 - Current
- Resolved customer concerns with products and services to help with retention and drive sales.
- Provided customer service and maintained quality control while assisting with customer calls, emails, and product inquiries.
- Adhered to company policies and regulations while consistently meeting call-time and quality standards.
- Collaborated with shipping team to track shipments, verify orders, and manage product returns.
Customer Service Representative - Remote
TurboTax
Birmingham, Alabama
11.2020 - 02.2022
- Delivered exceptional customer support for products, efficiently resolving inquiries and complaints to enhance customer satisfaction.
- Provided primary customer support to internal and external customers, ensuring accurate and up-to-date customer information records.
- Monitored team productivity and provided feedback to upper management, contributing to improved department efficiency.
Customer Service Representative – Remote
Agero
Birmingham, Alabama
03.2014 - 08.2019
- Handled over 500+ incoming phone calls per shift, responded to customer requests and offered tailored recommendations.
- Utilized troubleshooting resolution trees to effectively identify and resolve technical issues.
- Enhanced customer retention through strategic discount offerings and promotion of new products and services.
Education
Associate Degree - Computer Information Systems, Networking Concentration
California Institute of Applied Technology
National City, CA11-2025
Skills
- Technical Support
- Testing
- Troubleshooting
- Remote Access
- Basic Networking
- Network Connectivity
- DNS
- SMTP
- CISCO
- Cat5 cabling
- Cat6 cabling
- Subnetting
- Basic Virtualization
- Technical Analysis
- Hardware
- Software
- Wireless Routers
- PCs
- Laptops
- System upgrades
- System configurations
- Computer assembly
- Electrostatic Discharge
- VMware
- Deployments
- Workstation Setups
- Configuring Windows
- Windows 10
- Windows 11
- MacOS
- Apple Products Knowledge
- Microsoft Office 365
- Excel
- Word
- PowerPoint
- Outlook
- Ethernet
- Problem Solver
- Detail Oriented
- Dependable
- Reliable
- Multi-tasking
- Collaboration
- Positive Leader
- Customer Service
- Ethernet
Personal Information
Total Experience: 13+ YEARS OF CUSTOMER SERVICE EXPERIENCE | U.S. MARINE CORPS. MILITARY VETERAN (08/2008 - 12/2012)
Timeline
Account Executive - Onsite
Innova Zones
08.2024 - Current
Customer Service Representative - Remote
TurboTax
11.2020 - 02.2022
Customer Service Representative - Remote
Home Depot
11.2018 - Current
Customer Service Representative – Remote
Agero
03.2014 - 08.2019
Associate Degree - Computer Information Systems, Networking Concentration
California Institute of Applied Technology