Jamuna Sanghavi

Project 1: Automation of Submission Process using PEGA

• Saved over million dollars in cost savings by automating submission process using PEGA.
• Collaborated with business to document As-Is process across company.
• Developed business rules for assigning teams and underwriters to submissions.
• Worked closely with PEGA team to create user stories and automate process.
• Conducted requirement walkthrough with Dev and QA teams as PEGA tool subject matter expert.
• Facilitated PO approvals and conducted UAT sessions.
• Conducted training sessions with users to ensure smooth adoption of new process.

Project 2: Rewrite of Underwriting System to a Web-Based Application

• Led projects through all stages of project life cycle, from concept to transition.
• Gathered business requirements through workshops, interviews, and brainstorming sessions.
• Created AS-IS and TO-BE diagrams to define business and system workflows.
• Conducted GAP analysis and collaborated with Technical Architect to provide solutions.
• Negotiated with business on MVP and application enhancements.
• Supported Scrum Master in implementing Agile methodologies, conducting regular team trainings.
• Developed user stories and acceptance criteria using Azure DevOps to communicate changing requirements.
• Designed application prototypes and wireframes with Balsamiq.
• Collaborated with testers to create test cases and support UAT.
• Utilized Image Right for documentation and data storage.
• Provided knowledge transfer to offshore testing team to meet project timelines.

Project: Agency Management System

• Collaborated with product owners, engineers, program managers, and customers to define features and technical user stories.
• Supported Agile software development, ensuring alignment with stakeholders and delivery teams.
• Recommended technology upgrades to improve client security.
• Acted as stakeholder for product backlog items, ensuring alignment with expectations.
• Represented voice of customer, providing business perspective on value.
• Tracked, managed, and resolved technical issues in collaboration with contractors and government personnel.
• Investigated system issues and implemented resolutions to reduce downtime

• Negotiated contracts and closed sales with new and existing clients.
• Arranged potential client contacts, cultivated relationships, and followed through all service needs.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Communicated with local organizations to build networks and develop leads.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Met with current clients to assess needs and develop improvement plans.

Project: Automation of Policy Renewal Notices

• Defined business requirements, transforming them into functional and technical specifications.
• Conducted JAD sessions, interviews, and web-conferences to gather and prioritize feature requests.
• Acted as liaison between business users and developers, ensuring requirements were met.
• Created user stories and acceptance criteria using Azure DevOps to communicate changing requirements.
• Conducted requirement walkthrough with Dev and QA teams.
• Managed task assignments, project tracking, and progress reporting to ensure client satisfaction.
• Optimized KPIs through VBA code automation, resulting in $2 million annual cost savings.
• Developed marketing collateral, presentations, and articles to enhance credibility and client awareness.
• Conducted client and team knowledge sharing sessions for continuous product improvement.
• Provided training to onboard new team members.
• Assisted in development and management of SQL Server database solutions, including macros and reports.

• Negotiated contracts and closed sales with new and existing clients.
• Improved bottom-line profitability through customer base growth and upsell opportunities.
• Managed multiple clients concurrently, developing strategic improvement plans.
• Provided expertise on company products and services to clients.
• Maintained CRM database of over 200 clients nationwide.
• Planned client relationship cultivating events to expand clientele.