Nnenna Ajoku
Owings Mills,MD
Summary
Driven Business Analyst/Scrum Master with a proven track record at CSI Companies, enhancing operational efficiency and stakeholder satisfaction through expert gap analysis and Agile project management. Excelled in fostering team collaboration and driving business development, leveraging skills in data analysis and requirements gathering to deliver innovative solutions and continuous process improvements.
Overview
7
7
years of professional experience
Work History
Business Analyst/ Scrum Master
CSI Companies
Jacksonville Fl
03.2022 - 06.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Facilitated Scrum ceremonies and coached teams on Agile principles and practices.
- Developed and maintained project documentation, including business cases, user stories, and project plans
Epic Application Technical Support Specialist
CSI Companies
Jacksonville Fl
04.2017 - 01.2022
- Provided technical support for Epic Systems applications, ensuring optimal system performance and resolving issues in a timely manner.
- Troubleshot and resolved complex technical issues, collaborating with end-users, IT teams, and Epic support resources as needed.
- Conducted thorough root cause analysis, documenting and tracking issues in the Epic Support Portal.
- Developed and maintained technical documentation, including knowledge articles and troubleshooting guides.
- Collaborated with clinical teams to understand workflow needs, providing guidance on Epic application functionality and best practices.
- Participated in testing and validation of Epic system upgrades and patches, ensuring minimal disruption to clinical operations.
- Provided on-call support for critical system issues, ensuring 24/7 availability of Epic applications.
- Worked closely with IT teams to resolve interface and integration issues, ensuring seamless data exchange between Epic and other systems.
- Analyzed and resolved data discrepancies, ensuring data integrity and accuracy.
Education
Bachelors - Health Information Management
Coppin State University
Baltimore, MD05.2020
Skills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- User Acceptance Testing
- Quality Assurance
- Gap analysis
- Software development life cycle
- Business Analysis
- Team Collaboration
- Documentation
- Business Requirements
- SWOT Analysis
- Customer Communication
- Business Development
- Agile project management (Scrum)
Timeline
Business Analyst/ Scrum Master
CSI Companies
03.2022 - 06.2024
Epic Application Technical Support Specialist
CSI Companies
04.2017 - 01.2022
Bachelors - Health Information Management
Coppin State University