Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamya Davenport

Roanoke,VA

Summary

I love working with older people I love helping others love seeing other smiles just being able to have somebody that willing to help I also did call center for 3 years I have done customer service for 3 years I love being able to help people

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Compassionate . assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies.

Overview

4
4
years of professional experience

Work History

Direct Support Professional

Sevita
Salem Va
12.2024 - 04.2025
  • Provided individualized support to clients with developmental disabilities, enhancing daily living skills and personal independence.
  • Developed and implemented tailored care plans, promoting client engagement and positive behavioral outcomes.
  • Collaborated with multidisciplinary teams to assess client needs, ensuring comprehensive support and resource allocation.
  • Led training sessions for new staff, improving understanding of best practices in direct support services.
  • Observed client advancement, noting details to support updates in care approaches.

Caregiver

Brookdale Senior Living
Roanoke, VA
01.2023 - 11.2024
  • Showering changing adls feeding interacting activities walks

DSP (Direct Support Professional)

Nexus Home Healthcare
Roanoke, VA
11.2023 - 10.2024
  • - Provided direct patient care, including bathing, dressing, grooming, and assisting with mobility.
  • - Monitored patients’ vital signs and reported any changes to the nursing staff.
  • - Assisted with feeding and hydration, ensuring patients received proper nutrition.
  • - Maintained a clean and safe environment for patients, adhering to infection control protocols.
  • - Documented patient care activities and communicated effectively with healthcare team members.

Data Entry Clerk/Customer Service Representative

Temposition remote
Roanoke, VA
01.2023 - 03.2024
  • Entered and managed data efficiently, ensuring accuracy and confidentiality of customers data.

Dietary Aide

Raleigh Court Health and Rehabilitation
Roanoke, VA
06.2022 - 01.2023
  • - Assisted in the preparation and serving of meals according to dietary guidelines and individual resident needs.
  • - Collaborated with nutritionists and healthcare staff to ensure compliance with dietary restrictions and preferences.
  • - Maintained cleanliness and organization of kitchen and dining areas, adhering to food safety standards.
  • - Helped residents with meal choices and provided support during meal times to enhance their dining experience.
  • - Documented and reported any changes in residents' food preferences or dietary needs to nursing staff.

Customer Service Representative (Medicare)

Mindlance Employment Agency
Roanoke, VA
07.2021 - 06.2022
  • Assisted customers with health insurance inquiries, claims processing, and policy information.
  • - Collaborated with internal teams to ensure timely resolution of customer issues.

Education

High school diploma or GED - undefined

Roanoke higher education
07.2021

Skills

  • Caregiving (3 years)
  • Customer Support (4 years)
  • Vital Signs Experience (3 years)
  • Customer Service (3 years)
  • Patient Care (3 years)
  • Medication Administration (2 years)
  • Home Care (3 years)
  • Food Preparation (2 years)
  • Call Center (3 years)

Timeline

Direct Support Professional

Sevita
12.2024 - 04.2025

DSP (Direct Support Professional)

Nexus Home Healthcare
11.2023 - 10.2024

Caregiver

Brookdale Senior Living
01.2023 - 11.2024

Data Entry Clerk/Customer Service Representative

Temposition remote
01.2023 - 03.2024

Dietary Aide

Raleigh Court Health and Rehabilitation
06.2022 - 01.2023

Customer Service Representative (Medicare)

Mindlance Employment Agency
07.2021 - 06.2022

High school diploma or GED - undefined

Roanoke higher education
Jamya Davenport