Jamyah Taylor
Akron,OH
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Manager
Penn Station
Akron, OH
06.2020 - 03.2022
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Serviced, cleaned and restocked restrooms.
- Efficiently managed time between multiple tasks throughout the day.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Monitored temperatures of prepared food and cold-storage areas.
- Recorded temperatures on appropriate logs and reports to notify supervisor of discrepancies.
- Kept a record of daily waste disposal activities.
- Prepared variety of foods according to exact instructions and recipe specifications.
Crew Member
Arby's
Akron, OH
04.2022 - 06.2023
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Processed payments on cash register and counted back bills and change to patrons.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Restocked kitchen supplies including food products and utensils.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Took orders from patrons and input selections into store computer system.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Dietary Aide
Bath Manor Special Care Centre
Akron, OH
01.2023 - 11.2023
- Refilled condiments, napkins and server workstations.
- Served food and beverage items to residents, meeting therapeutic diets.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Set tables before patients arrived to maintain meal plan productivity.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Served specific meals to patients with special dietary needs.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Stocked food and other supplies for main kitchen and units.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
Temp Worker
Mancan Temporary Staffing Employment Agency
Akron, OH
01.2024 - 02.2024
- We were putting adhesive on each end of the rubber and bonded them together
- Kept track of how many robes we made
- Kept track of wastage
Education
High School Diploma -
Kenmore Garfield
Akron, OH06-2021
Bachelor of Science - Criminal Justice
University of Akron
Akron, OHSkills
- Professionalism
- Customer service
- Teamwork and collaboration
- Problem-solving abilities
- Telephone and email etiquette
- Documentation and recordkeeping
- Multitasking capacity
- Active listening
- Logistical planning
- Data entry
- Verbal and written communication
- Adaptability
- Computer skills
- Management skills
Timeline
Temp Worker
Mancan Temporary Staffing Employment Agency
01.2024 - 02.2024
Dietary Aide
Bath Manor Special Care Centre
01.2023 - 11.2023
Crew Member
Arby's
04.2022 - 06.2023
Manager
Penn Station
06.2020 - 03.2022
High School Diploma -
Kenmore Garfield
Bachelor of Science - Criminal Justice
University of Akron