Jamye Anderson
Memphis,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
Memphis, TN
07.2022 - 02.2024
- Led on- and off-site customer support teams across multiple time zones.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prevented key account losses by researching discrepancies and correcting problems.
- Surpassed sales goals through implementation of successful marketing strategies.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Strengthened customer retention by offering discount options.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Data Entry Clerk
CEVA Logistics Inc.
Memphis, TN
03.2022 - 06.2023
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Maintained updated knowledge of industry trends related to data entry operations.
- Created spreadsheets to track data entries.
- Compiled reports based on gathered information.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
Virtual Customer Service Representative
Upwork.com
Memphis, TN
05.2019 - 03.2021
- Provided technical assistance to customers regarding products and services.
- Responded to customer inquiries via telephone, email and chat.
- Resolved customer complaints in a timely manner.
- Created detailed reports for customer service related issues.
- Maintained up-to-date knowledge of company products and services.
- Answered incoming calls from customers seeking assistance with product information or orders.
- Processed orders, forms, applications and requests in accordance with established procedures.
- Utilized customer service software to track inquiries and document solutions provided to customers.
Education
High School Diploma -
Kirby High School
Memphis, TN05-2019
Some College (No Degree) - Psychology
U.S Career Institute
Memphis, TNSkills
- Product Knowledge
- Account updating
- Data Entry
- Inbound and Outbound Calling
- Scheduling
- Complaint resolution
- Call Management
- Paperwork Processing
- Data Collection
- Appointment Scheduling
- Proofreading
- Research
- Multi-Task Management
- Conflict Mediation
- Prioritization
- Adaptive team player
- Team Development
- Typing 60 WPM
- Order Processing
- Documentation
- Microsoft PowerPoint
- Computer Proficiency
- Typing proficiency
- Service Upselling
- Microsoft Excel
- Administrative Support
- Retail sales customer service
- Microsoft Office expertise
- Sales expertise
- Researching
- Spreadsheets
- Customer Service
- Order Fulfillment
- Clerical Support
- CRM Software
- Coordination
- Reading Comprehension
- Customer consulting
- Calendaring
- Report Preparation
- Positive and professional
- Account Management
- Microsoft Office Suite
- Product Promotion
- Call Center Operations
- Sales closing
- Microsoft Outlook
- Office equipment proficiency
- Dispute Resolution
- Active Listening
- Complaint Handling
- Call triaging
- Grammar
- Store maintenance
- Product Sales
- Problem-solving abilities
- Shipping and receiving understanding
- Filing
- Technical Support
- Medical terminology knowledge
Certification
- Certified Customer Service Professional(CCSP)
Timeline
Customer Service Representative
Alorica
07.2022 - 02.2024
Data Entry Clerk
CEVA Logistics Inc.
03.2022 - 06.2023
Virtual Customer Service Representative
Upwork.com
05.2019 - 03.2021
High School Diploma -
Kirby High School
Some College (No Degree) - Psychology
U.S Career Institute