JaMyia Galmore
1168 Prichard Rd.,MS
Summary
Developed technical problem-solving and customer assistance skills in fast-paced tech support environment. Excelled in diagnosing and resolving complex issues, leveraging in-depth knowledge of iOS systems and programming languages. Collaborative team player focused on enhancing client satisfaction and applying technical proficiency to streamline operations and support continuous improvement. Looking to transition into new field, bringing strong analytical abilities and commitment to delivering efficient, user-focused solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tech Support
Empereon-Constar
Remote
07.2024 - 10.2025
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
Customer Service Representative
Johnson Forward LLC
Clarksdale, MS
12.2023 - 07.2024
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Managed customer accounts, facilitating updates and addressing concerns to enhance satisfaction.
- Collaborated with team members to streamline processes, improving response times and service quality.
- Trained new staff on company policies and customer service protocols, fostering a knowledgeable team environment.
Claims Processor
People Shores
Clarksdale, MS
08.2022 - 10.2023
- Analyzed claims data to identify trends, streamlining processing workflow and enhancing accuracy in decision making.
- Processed and adjudicated claims efficiently, ensuring adherence to company policies and regulatory requirements.
- Reviewed documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Processed claims efficiently, resulting in substantial improvements in turnaround times and increased client satisfaction.
Cashier
Kentucky Fried Chicken
Clarksdale, MS
01.2019 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained high standards of cleanliness and organization in the dining area.
- Assisted in training new cashiers on operational procedures and customer service practices.
- Resolved customer inquiries and complaints with effective communication skills.
Education
High School Diploma -
Coahoma Early College High School
Clarksdale, MSCertificate - Certified Nursing Assistant
M. K. Hutchins Academy of Healthcare
Indianola, MS03-2025
Skills
- Tech support
- Tech support collaboration
- Powder coating techniques
- Fault analysis techniques
- Workflow Optimization
- Problem Solving
Certification
- CNA - Certified Nurse Assistant
Languages
English
Timeline
Tech Support
Empereon-Constar
07.2024 - 10.2025
Customer Service Representative
Johnson Forward LLC
12.2023 - 07.2024
Claims Processor
People Shores
08.2022 - 10.2023
Cashier
Kentucky Fried Chicken
01.2019 - 12.2021
High School Diploma -
Coahoma Early College High School
Certificate - Certified Nursing Assistant
M. K. Hutchins Academy of Healthcare