Jamyla Lomax
Lakeland,FL
Summary
Dynamic insurance producer with a proven track record at Fields Insurance and Financial Group, excelling in client relations and problem-solving. Enhanced customer satisfaction through tailored solutions and strong relationship building, resulting in increased loyalty. Recognized for organizational skills and attention to detail, ensuring efficient operations and client trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Producer
Fields Insurance and Financial Group
02.2019 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Provided detailed information about company insurance products.
- Organized office paperwork efficiently, resulting in easier access to important documents when needed.
Customer Service Representative
GC Services
11.2018 - 11.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Environmental Services Housekeeper
Lakeland Regional Health Medical Center
05.2020 - 07.2021
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
Gause Academy Of Leadership
Bartow, FLSkills
- Client relations
- Relationship building
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Certification
BLS
Timeline
Environmental Services Housekeeper
Lakeland Regional Health Medical Center
05.2020 - 07.2021
Insurance Producer
Fields Insurance and Financial Group
02.2019 - Current
Customer Service Representative
GC Services
11.2018 - 11.2021
Gause Academy Of Leadership
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