Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Owen

Liberty,SC

Summary

Dynamic insurance producer with a proven track record at Foundever, excelling in client relations and policy analysis. Expert in tailoring insurance solutions, enhancing client satisfaction, and driving sales through effective communication. Committed to regulatory compliance and fostering long-term relationships, leveraging strong problem-solving skills to meet diverse client needs.

Helpline trained to help peers troubleshoot and find answers within knowledge central.

Overview

11
11
years of professional experience

Work History

Insurance Producer

Foundever
03.2021 - Current
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Followed established guidelines for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
  • Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
  • Boosted policy sales through effective communication of product benefits and features.
  • Streamlined the application process for clients, simplifying paperwork and reducing wait times for approval.
  • Participated in ongoing professional development opportunities to maintain licensure and stay abreast of industry advancements.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.

Operator 2

Abbott Labratories
06.2014 - 10.2020
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.

Education

College Prep - Regular

Easley Senior High School
Easley
05.1996

Skills

  • Relationship building
  • Policy analysis
  • Sales expertise
  • Sales proficiency
  • Insurance products
  • Licensed in state
  • Policy writing
  • Customer service
  • Licensed insurance agent
  • Quotes and sales
  • Customer follow-up
  • Client needs analysis
  • Client relations
  • Auto insurance
  • Policy renewals
  • Upselling
  • Risk mitigation
  • Property insurance
  • Client retention
  • Regulatory compliance
  • Policy adjustment
  • Policy Knowledge
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Call center customer service
  • Critical thinking
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Customer engagement
  • Insurance sales
  • Team building
  • Policy changes
  • Interpersonal communication

Timeline

Insurance Producer

Foundever
03.2021 - Current

Operator 2

Abbott Labratories
06.2014 - 10.2020

College Prep - Regular

Easley Senior High School

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Alicia Owen