Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Manning

Morristown,TN

Summary

Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

30
30
years of professional experience

Work History

Insurance Producer

Foundever
Morristown, TN
03.2022 - 06.2024
  • Presented comprehensive explanations of insurance policies to clients.
  • Processed payments from customers according to established procedures.
  • Updated customer profiles with current information regarding contact details or policy changes.
  • Prepared accurate quotes for prospective clients based on their individual needs.
  • Advised clients on industry standards, legal requirements, and best practices in the field of insurance.
  • Performed administrative tasks such as maintaining records, filing paperwork.
  • Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
  • Utilized various software programs to manage accounts efficiently.
  • Maintained up-to-date knowledge of relevant laws and regulations governing the sale of insurance products.
  • Wrote policies, finalized documents, and filed paperwork.
  • Upheld compliance standards for insurance sales.
  • Consulted with customers to assess needs and match products.
  • Offered information about policy and coverage details.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Responded to customer inquiries and problems to promote great service.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Developed appropriate quotes based on risk information.

Welder

Lear Corporation
Morristown, TN
06.2011 - 06.2018
  • Cleaned joints before beginning any type of welding process by chipping off slag with a hammer or wire brush.
  • Gathered required materials for each project in order to meet production deadlines.
  • Applied shielded metal arc welding techniques with electrodes in flat, horizontal vertical positions as well as overhead applications.
  • Ensured that all welds met code requirements through visual inspection methods such as radiography testing where applicable.
  • Maintained a clean working environment by removing scrap metal from work areas.
  • Read blueprints, drawings related to projects in order to determine proper dimensions of components being fabricated, welded together.
  • Adjusted settings on machines such as current level so it matches the specifications outlined in blueprints and drawings.
  • Inspected completed work for conformance to specifications using various instruments.
  • Operated manual and semi-automatic welding equipment to fuse metal segments together.
  • Set up equipment and welded parts according to welding chart specifications and type.
  • Scraped off excess spatter using portable grinders and arc-cutting equipment.
  • Read blueprints and drawings and took measurements to plan layout and procedures.
  • Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers.

Customer Service Manager

Weigels
Morristown, TN
12.2007 - 06.2011
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Delivered continuous training to associates to maximize performance and customer relations skills.

Customer Service Cashier

Coleman Oil
Pikeville, KY
04.1994 - 11.1998
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted customers with locating merchandise within the store.
  • Balanced cash drawers at the end of each shift.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Complied with all health and safety regulations while performing job duties.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Verified that all coupons were valid prior to processing them into the system.
  • Processed credit card transactions accurately and efficiently.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Informed customers of in-store promotions or pricing specials.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.

Education

GED -

Hopkinsville Community College
Hopkinsville, KY
05-1993

Skills

  • Sales expertise
  • Sales proficiency
  • Policy analysis
  • Claims Handling
  • [Language] Fluency
  • Relationship Building
  • Building Rapport
  • Licensed in 48 states

Timeline

Insurance Producer

Foundever
03.2022 - 06.2024

Welder

Lear Corporation
06.2011 - 06.2018

Customer Service Manager

Weigels
12.2007 - 06.2011

Customer Service Cashier

Coleman Oil
04.1994 - 11.1998

GED -

Hopkinsville Community College

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Tonya Manning